Good cover and price. However I wish that I had paid the annual premium up front. Arranging to pay monthly has been a hassle.
Sarah
Muddy Paws
8 years ago
Dear Mr Evans
Thank you for your recent review regarding your pet insurance purchase with VetsMediCover. We are pleased to hear that you found the cover and price appropriate for your needs, however, we are sorry to hear that you have had a few issues by selecting to pay monthly.
We hope that these problems have now been resolved with Premium Credit Ltd, and that your monthly instalments will be collected without any further issues. However, should you have any concerns with regards to this payment facility, then please do not hesitate in contacting our customer services team in the first instance, who may be able to assist you without the need of contacting Premium Credit directly.
At the point of renewal, should you wish to continue your cover with VetsMediCover, it is possible for you to change your method of payment to an annual payment. Again, you will need to contact the customer service team once you have received your renewal invitation and they will be happy to make any amendments necessary.
Kind regards
VetsMediCover
0121 308 8685
0
Share
TC
Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Muddy Paws:
Very straight forward
Sarah
Muddy Paws
8 years ago
Good Afternoon Mrs Moses
Thank you for your recent review regarding your pet insurance purchase with VetsMediCover. We are pleased to hear that you found the application process straight forward.
I do hope that you will not require our services in the immediate future, but please be assured that if you should require us then our team are always ready to assist you.
Kind regards
VetsMediCover
1
Share
Trusted Customer
Feefo Verified
8 years ago
A very easy to navigate online process and very helpful staff when I needed them
Sarah
Muddy Paws
8 years ago
Good Morning
Thank you for your recent review regarding you pet insurance purchase with VetsMediCover. We are pleased to hear that you found the application process easy to follow, and that our customer service team were helpful when required.
Please be assured that we aim to maintain this high level of service for all of our customers, and if you should require our services in the future then our team are always ready to assist you.
Kind regards
VetsMediCover
0
Share
Trusted Customer
Feefo Verified
8 years ago
Simple to arrange, easy to understand, excellent value
Sarah
Muddy Paws
8 years ago
Good Morning
Thank you for your recent review regarding your recent purchase of pet insurance. We are pleased to hear that you found the process simple to arrange and excellent value.
We hope that you will have no need to rely on our service in the near future, but please be assured that our customer service team are happy to assist you with any enquiry when required.
With kind regards
VetsMediCover
1
Share
TC
Trusted Customer
Feefo Verified
Canterbury
8 years ago
What Trusted Customer said about Muddy Paws:
Excellent service
Easy to use website, very helpful assistant when I phoned to query an issue, who even proactively asked about proxy handling for my wife.
Sarah
Muddy Paws
8 years ago
Good Morning Mr Crook
Thank you very much for your recent review. We are very proud of our customer service team at VetsMediCover and it is always pleasing to hear the same from our customers.
I trust that we will maintain our service levels for you and should you have any queries, please do not hesitate to call us.
Kind regards
VetsMediCover
0
Share
TC
Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Muddy Paws:
Fast, efficient, friendly and helpful.
Their website was very user friendly and the staff were extremely helpful in confirming what option we should select for our breed of dog. Very fast, efficient and friendly.
Sarah
Muddy Paws
8 years ago
Dear Mrs MacDonald
Thank you for your lovely review. It is always good to receive such feedback and we do endeavour to maintain an excellent personal service throughout your policy period.
If you should have any queries at any time, please do not hesitate to contact our customer service team.
Kind regards
VetsMediCover
0
Share
Trusted Customer
Feefo Verified
8 years ago
Easy to get started.
Francesca
Muddy Paws
8 years ago
Thank you so much for leaving a review! If there is anything we can do to improve our service do let us know!
I had my rescue doberman, Dexter, covered with them, he was diagnosed with DCM in October 2016 and passed away in 2017. Throughout Vetsmedicover were very supportive and understanding and paid out...
Read more
Francesca
Muddy Paws
8 years ago
Thank you very much for your feedback, this response means so much to us. If you would like to follow us on on Facebook we would love to keep in touch with you :)
I would prefer to have a paper copy of my policy. Also I received an email from the company that they use to set up direct debits saying I had changed my email address which I hadn’t. This took some...
Read more
Sarah
Muddy Paws
8 years ago
Good Morning Mr Peach
Thank you for leaving a review regarding your recent insurance purchase. I am sorry to hear of the confusion with regards to the email received from Premium Credit Ltd. We understand that they did have a few technical problems over the Christmas period and incorrect emails were automatically generated, however, these have now been resolved. If you should have any further queries with regards to your direct debit arrangement, please feel free to contact our customer service team in the first instance, as we may be able to assist you without the need of contacting Premium Credit.
With regards to your policy documentation, we can arrange for you to receive all correspondence by post as well as email. I will arrange for a member of our customer service team to call you and discuss this.
In the meantime, if we can be of any further assistance, please call us on 0121 308 8685 or email admin@vetsmedicover.co.uk. We are always happy to help.
Kind regards
Team VMC
0
Share
TC
Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Muddy Paws:
Excellent, caring, knowledgable staff
The lady who took my call was extremely informative, helpful and knowledgable. The lady was very nice and easy to speak to
Sarah
Muddy Paws
8 years ago
Good Morning Miss Hall,
Thank you very much for your lovely review. We are very proud of our customer service team at VetsMediCover, and we always aim to provide the highest level of service.
If you should have any queries regarding your insurance cover, then please do not hesitate in contacting our team. We are always happy to help!
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
