Great prices and a wide range of items to choose from. Easy to use website. Would definitely recommend them and will be ordering from them again.
Sarah
Muddy Paws
8 years ago
Good Morning,
Thank you for your recent review regarding your pet insurance purchase with VetsMediCover. It is always pleasing to receive good feedback from our customers.
I do hope that you will not be required to rely on our services in the immediate future, but please be assured that should the need arise our customer service team are always ready to assist.
Kind regards
VetsMediCover
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Trusted Customer
Feefo Verified
8 years ago
Easy to set up, seems value for money
Easy to set up, only been with them 3months though
Sarah
Muddy Paws
8 years ago
Good Morning,
Thank you for your recent review regarding your pet insurance purchase with VetsMediCover. We are pleased to hear that you found the policy easy to set up as simplicity has always been one of our aims.
Obviously, you are a very new customer, but please be assured that should you require our services in the future then our team are always ready to assist you.
Kind regards
VetsMediCover
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Muddy Paws:
Great cover for my puppy
Nice people ,a little expensive but the cover is well worth it ,and I would definitely recommend them to other friends
Sarah
Muddy Paws
8 years ago
Good Afternoon Ms Cresswell
Thank you for your recent review regarding your pet insurance purchase with VetsMediCover. We are pleased to hear that you found our customer service team helpful and that you would be happy to recommend us. A personal recommendation is always the best method of marketing!
Please be assured that we aim to maintain this high level of service for all of our customers, and if you should require our services in the future then our team are always ready to assist you.
Kind regards
VetsMediCover
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Muddy Paws:
The whole process was quick and easy to complete
Sarah
Muddy Paws
8 years ago
Good Afternoon Mrs Kenny
Thank you for your recent review regarding your pet insurance purchase with VetsMediCover. We are pleased to hear that you found the application process quick and easy to complete.
I do hope that you will not require our services in the immediate future, but please be assured that if you should require us then our team are always ready to assist you.
Kind regards
VetsMediCover
1
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Muddy Paws:
Unfortunately mu pet has died but your service was excellent while I needed you, thanks
Sarah
Muddy Paws
8 years ago
Dear Mrs Walker
Thank you for your recent review. We are so very sorry to hear of the loss of your pet, but it would appear that we have not been notified of this matter. We have tried to contact you directly today, in order to discuss the status of your pet insurance policy and would be grateful if you could contact us at your earliest convenience.
With kindest regards
VetsMediCover
0121 308 8685
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Muddy Paws:
Good cover and price. However I wish that I had paid the annual premium up front. Arranging to pay monthly has been a hassle.
Sarah
Muddy Paws
8 years ago
Dear Mr Evans
Thank you for your recent review regarding your pet insurance purchase with VetsMediCover. We are pleased to hear that you found the cover and price appropriate for your needs, however, we are sorry to hear that you have had a few issues by selecting to pay monthly.
We hope that these problems have now been resolved with Premium Credit Ltd, and that your monthly instalments will be collected without any further issues. However, should you have any concerns with regards to this payment facility, then please do not hesitate in contacting our customer services team in the first instance, who may be able to assist you without the need of contacting Premium Credit directly.
At the point of renewal, should you wish to continue your cover with VetsMediCover, it is possible for you to change your method of payment to an annual payment. Again, you will need to contact the customer service team once you have received your renewal invitation and they will be happy to make any amendments necessary.
Kind regards
VetsMediCover
0121 308 8685
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Muddy Paws:
Very straight forward
Sarah
Muddy Paws
8 years ago
Good Afternoon Mrs Moses
Thank you for your recent review regarding your pet insurance purchase with VetsMediCover. We are pleased to hear that you found the application process straight forward.
I do hope that you will not require our services in the immediate future, but please be assured that if you should require us then our team are always ready to assist you.
Kind regards
VetsMediCover
1
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Trusted Customer
Feefo Verified
8 years ago
A very easy to navigate online process and very helpful staff when I needed them
Sarah
Muddy Paws
8 years ago
Good Morning
Thank you for your recent review regarding you pet insurance purchase with VetsMediCover. We are pleased to hear that you found the application process easy to follow, and that our customer service team were helpful when required.
Please be assured that we aim to maintain this high level of service for all of our customers, and if you should require our services in the future then our team are always ready to assist you.
Kind regards
VetsMediCover
0
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Trusted Customer
Feefo Verified
8 years ago
Simple to arrange, easy to understand, excellent value
Sarah
Muddy Paws
8 years ago
Good Morning
Thank you for your recent review regarding your recent purchase of pet insurance. We are pleased to hear that you found the process simple to arrange and excellent value.
We hope that you will have no need to rely on our service in the near future, but please be assured that our customer service team are happy to assist you with any enquiry when required.
With kind regards
VetsMediCover
1
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Trusted Customer
Feefo Verified
Canterbury
8 years ago
What Trusted Customer said about Muddy Paws:
Excellent service
Easy to use website, very helpful assistant when I phoned to query an issue, who even proactively asked about proxy handling for my wife.
Sarah
Muddy Paws
8 years ago
Good Morning Mr Crook
Thank you very much for your recent review. We are very proud of our customer service team at VetsMediCover and it is always pleasing to hear the same from our customers.
I trust that we will maintain our service levels for you and should you have any queries, please do not hesitate to call us.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
