Thank you Arabella for your comment, we always like to hear that our application process is simple and easy to use.
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about Muddy Paws:
Trustworthy
Prompt and professional with a clear understanding of animal health, unlike other companies that use a previous and unrelated illness to invalidate claims.
Nigel Foley
Muddy Paws
7 years ago
Thank you Andrew for your kind words. We do try our best to give our customers the confidence that they are dealing with a team that understands what you are looking for in a Pet Insurance provider.
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Trusted Customer
Feefo Verified
7 years ago
Easy to navigate on line. Competitive price and cover level
Nigel Foley
Muddy Paws
7 years ago
Thank you for your recent review regarding your pet insurance policy with VetsMediCover. It is always pleasing to receive positive feedback from our customers.
Nigel Foley
VetsMediCover
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about Muddy Paws:
Cautious and quick
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about Muddy Paws:
Concise clear information professionally delivered
Explained the process in an informative and helpful manner
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Trusted Customer
Feefo Verified
7 years ago
Sour in the mouth
Had spent two whole days trawling the web...
I finally touched base with these guys and sadly the lady I spoke with had just the slightest patronising tone but I didn’t have the will to move on...
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Nigel Foley
Muddy Paws
7 years ago
Hello, I am sorry that you felt that the standard of our service was not up to your expectations. We always strive to provide the best service that we can offer. Hopefully your future experiences with us will be different.
VetsMediCover
Trusted Customer
7 years ago
It should be if I don’t have to deal with the lady who sold me the policy. I wish I had taken her name as I certainly will not want to deal with her again.
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Trusted Customer
Feefo Verified
7 years ago
Monthly payments
The strange thing about this policy is that the monthly payments are to a finance company and not, as other insurance companies; monthly payments to the insurance company itself. A bit of a shock to...
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Nigel Foley
Muddy Paws
7 years ago
Hi, our premiums are as you say collected via a third party, the Financial Conduct Authority who regulate us insist that as it is an annual premium and we are allowing you to pay monthly, then it is a credit agreement. If at renewal you wish to pay an annual payment then of course you are free to do so. If you wish to discuss this further then please phone one of the admin team who will be only too happy to discuss it with you.
VetsMediCover
Trusted Customer
7 years ago
Thanks I’ll consider annual payment when I review my options for pet insurance next year
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Trusted Customer
Feefo Verified
7 years ago
Friendly clear
Nigel Foley
Muddy Paws
7 years ago
Thank you for your kind review Karen, our team always pride ourselves on our friendly and clear service.
VetsMediCover
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Trusted Customer
Feefo Verified
7 years ago
Would recommend
Excellent service quick delivery
Nigel Foley
Muddy Paws
7 years ago
Thank you for your recent review regarding your pet insurance policy with VetsMediCover. It is always pleasing to receive positive feedback from our customers and to know that you would be happy to recommend us.
VetsMediCover
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Muddy Paws:
As of yet I am a new customer and have not yet used your services.
I am a new customer and haven’t yet been in a position to use your services properly thank you
Nigel Foley
Muddy Paws
7 years ago
Thank you Mark for your review, let's hope you do not need our services too soon!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
