Had spent two whole days trawling the web...
I finally touched base with these guys and sadly the lady I spoke with had just the slightest patronising tone but I didn’t have the will to move on...
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Nigel Foley
Muddy Paws
7 years ago
Hello, I am sorry that you felt that the standard of our service was not up to your expectations. We always strive to provide the best service that we can offer. Hopefully your future experiences with us will be different.
VetsMediCover
Trusted Customer
7 years ago
It should be if I don’t have to deal with the lady who sold me the policy. I wish I had taken her name as I certainly will not want to deal with her again.
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Trusted Customer
Feefo Verified
7 years ago
Monthly payments
The strange thing about this policy is that the monthly payments are to a finance company and not, as other insurance companies; monthly payments to the insurance company itself. A bit of a shock to...
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Nigel Foley
Muddy Paws
7 years ago
Hi, our premiums are as you say collected via a third party, the Financial Conduct Authority who regulate us insist that as it is an annual premium and we are allowing you to pay monthly, then it is a credit agreement. If at renewal you wish to pay an annual payment then of course you are free to do so. If you wish to discuss this further then please phone one of the admin team who will be only too happy to discuss it with you.
VetsMediCover
Trusted Customer
7 years ago
Thanks I’ll consider annual payment when I review my options for pet insurance next year
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Trusted Customer
Feefo Verified
7 years ago
Friendly clear
Nigel Foley
Muddy Paws
7 years ago
Thank you for your kind review Karen, our team always pride ourselves on our friendly and clear service.
VetsMediCover
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Trusted Customer
Feefo Verified
7 years ago
Would recommend
Excellent service quick delivery
Nigel Foley
Muddy Paws
7 years ago
Thank you for your recent review regarding your pet insurance policy with VetsMediCover. It is always pleasing to receive positive feedback from our customers and to know that you would be happy to recommend us.
VetsMediCover
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TC
Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about Muddy Paws:
As of yet I am a new customer and have not yet used your services.
I am a new customer and haven’t yet been in a position to use your services properly thank you
Nigel Foley
Muddy Paws
7 years ago
Thank you Mark for your review, let's hope you do not need our services too soon!
VetsMediCover
TC
Trusted Customer
7 years ago
Thank you Nigel likewise.havea good weekend.
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Trusted Customer
Feefo Verified
7 years ago
I have already recomended to friends.
Very good level of service, very helpful I only got the cover for one year but may extend,
Nigel Foley
Muddy Paws
7 years ago
Many thanks for your kind review, we always try to provide a 1st class service!
VetsMediCover
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about Muddy Paws:
Good Value for money
Quick and simple application process the cover I needed for a price I was happy to pay
Nigel Foley
Muddy Paws
7 years ago
Many thanks Paul for your kind review, it's always good to hear that our process works well.
VetsMediCover
0
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Trusted Customer
Feefo Verified
7 years ago
Excellent Customer Service
Excellent Customer Service , Very Helpful Staff
Sarah
Muddy Paws
7 years ago
Good afternoon,
Thank you for your recent review regarding your pet insurance policy with VetsMediCover. It is always pleasing to receive positive feedback and to know that you found our customer service team helpful with your request.
If you should have any further queries or concerns regarding your cover, our customer services team are always happy to help!
With kind regards
VetsMediCover
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about Muddy Paws:
It is good value for money they are very nice on the phone and when ever anyone ask me about pet insurance I always tell them who I'm with and say they are very good
Sarah
Muddy Paws
7 years ago
Good afternoon Mrs Hobbs,
Thank you for your recent review regarding your pet insurance policy with VetsMediCover. It is always pleasing to receive positive feedback from our customers and to know that you would be happy to recommend us.
If you should have any queries or concerns regarding your cover, our customer services team are always happy to help!
With kind regards
VetsMediCover
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Trusted Customer
Feefo Verified
Northumberland
7 years ago
What Trusted Customer said about Muddy Paws:
Very quick to get insurance at a very competitive rate proof of how good it is will be if or when I need to make a claim.
Sarah
Muddy Paws
7 years ago
Good afternoon Mr Robertson,
Thank you for your recent review regarding your pet insurance purchase with VetsMediCover. We are pleased to hear that you found the purchase process quick and the premium competitive.
We hope that you will not need to contact us with regards to a claim in the immediate future and that your pet will be claim free for some time yet, but please be assured that should the need arise our customer service team are always ready to assist.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
