Thank you for our 4* review.
We are pleased you found everything straight forward.
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AC
Annabel Cairns
Feefo Verified
10 months ago
Ben
Muddy Paws
10 months ago
Thank you for our 5* review
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Trusted Customer
Feefo Verified
10 months ago
Easy to deal with and competitive.
Ben
Muddy Paws
10 months ago
Thank you for your 5* review, we are here to help if you need us.
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Trusted Customer
Feefo Verified
10 months ago
Annual Policy Renewal
Friendly helpful and professional.
Ben
Muddy Paws
10 months ago
Thank you so much for our 5* review.
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Trevor Fillingham
Feefo Verified
11 months ago
What Trevor Fillingham said about Muddy Paws:
Dachshunds are safe
Great product would recommend for any dachshund
Ben
Muddy Paws
11 months ago
Thank you so much for our 5* review.
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IH
Ivo Hesmondhalgh
Feefo Verified
GBR
1 year ago
What Ivo Hesmondhalgh said about Muddy Paws:
Very Poor Service
Very Poor. I have asked them to send me documents relating to my pet's insurance renewal and they haven't
Ben
Muddy Paws
1 year ago
Hi There
Thank you for your feedback.
We will arrange for one of the team to liaise with you directly to understand why your documents are not being received.
Kind regards
MP Team
IH
Ivo Hesmondhalgh
1 year ago
A director got in touch with me immediately after the review. The issue was discussed and then resolved. After a poor start, they came through with flying colours
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Trusted Customer
Feefo Verified
1 year ago
Renewal quote came by email 1 day before direct debit due to be collected. I thought with other insurances policies it was sent 4 weeks ahead of renewal date giving the customer time to compare...
Read more
Ben
Muddy Paws
1 year ago
Hi There
Thank you for your feedback.
We can confirm that your renewal invitation was sent to you 21 days prior to your policy documents when your policy renewed with us.
This will be labelled as renewal invitation in the subject line and was sent to the same email address we have on record. It may be that it has landed in your junk folder for some reason however we can confirm it was sent to you.
Please contact the team on the number below if you wish to discuss this further or if you are unable to locate the invite so we can confirm we have all of your correct details.
Kind regards
MP Team
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Trusted Customer
Feefo Verified
1 year ago
Ben
Muddy Paws
1 year ago
Thank you so much for our 5* review.
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Trusted Customer
Feefo Verified
1 year ago
Pet Insurance
Reminded me the insurance was due, Gave me a price and sorted it. Thanx
Ben
Muddy Paws
1 year ago
Thank you for your review.
We are here to help when you need us.
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Trusted Customer
Feefo Verified
1 year ago
Simply, The Best
Fabulous service from lovely people, helpful, obliging and caring, the rates are comparable to others, but you can't put a price on wonderful service.
Ben
Muddy Paws
1 year ago
Thank you very much for our 5* review.
We are so pleased you are happy with our service.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
