Always helpful and explain everything so clearly, if ever a claim just help as quickly as possible and advise where necessary. Best pet insurance for the personal touch! Highly recommend
Sarah Bascombe
Muddy Paws
6 years ago
Dear Mrs Reboe
Thank you for your wonderful review of our customer service, with regards to your policy for Bud. We try very hard to provide all of our customers with a high personal level of service and to receive such comments is extremely rewarding.
We will continue to assist you wherever possible, and should you need us, you know that you can always contact our Customer Service Team.
With kind regards
VetsMediCover
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about Muddy Paws:
..
Yes I would recommend
Sarah Bascombe
Muddy Paws
6 years ago
Good morning Mr Bradshaw,
Thank you for your 5* review regarding your pet insurance policy with VetsMediCover. It is always good for us to receive positive feedback. We hope that should the time arise that you require our services with regards to Clyde, that you will find the same high level of service. However, we do hope that this will not be necessary for some time to come!
In the meantime, if you should have any queries or concerns, then please do not hesitate to contact our customer service team. We're always happy to help!
With kind regards
VetsMediCover
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about Muddy Paws:
really easy to deal with. excellent service
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about Muddy Paws:
I’m not sure what I’m giving feedback on. I’ve not made any claims.
I’m not sure what I’m giving feedback on as I’ve not made any claims. The only contact I’ve had was when I set up the policy.
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Trusted Customer
Feefo Verified
6 years ago
Terms seem good but they jump through hoops not to pay
I Have claimed for a simple eye infection meds and emergency visit
I have provided all the documents in a timely manner back in January. I still haven’t been paid and they keep asking for more and...
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Trusted Customer
Feefo Verified
6 years ago
Great service. Had to claim for my dogs eye injury
Nigel Foley
Muddy Paws
6 years ago
Thanks for your kind review Jenny, it is good to hear that when needed our claims service is all that it should be.
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about Muddy Paws:
VetsMediCover has an overall good package for insurance of puppies, when compared to similar insurance companies.
Nigel Foley
Muddy Paws
6 years ago
Thank you Paula for your kind review. It is always good to hear that our customers feel that we offer good value for money from the earliest ages upwards!
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Trusted Customer
Feefo Verified
Wolverhampton
6 years ago
What Trusted Customer said about Muddy Paws:
Efficient service over the phone very helpful friendly and knowledgeable
Excellent customer service very knowledgeable on products and helpful
Nigel Foley
Muddy Paws
6 years ago
Many thanks for your kind review Angela, it's always good to hear that our UK based team offer a service that we can be proud of by providing a friendly and accurate service.
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Trusted Customer
Feefo Verified
6 years ago
Such a frustrating experience
wrong info given at initial start of claim. followed by communication break down and not responding until I contacted them. Individual called Rosie was very helpful, but the whole process was...
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Nigel Foley
Muddy Paws
6 years ago
Hi, I have spoken to our claims team with regard to your review. Once we had received the fully completed claim forms on 28/11/2019 the claim was sent for assessment and settled on 04/12/2019. I am sorry that you feel that our service was poor but it is essential that we receive all information and forms correctly completed before we are able to process a claim.
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about Muddy Paws:
great value
easy to use web site. great choice and value for money.
Nigel Foley
Muddy Paws
7 years ago
Thank you Elaine for your review, it is always good to hear that our customers find our site easy to use and feel that we offer value for money.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
