Muddy Paws Reviews

Thank you so much for our 5* review.It is lovely to hear you received excellent service from our team, I hope life with the new puppy has been entertaining and rewarding. We hope you do not need to contact us too soon, but please do not hesitate to if we can be of any further assistance. Kind regards VetsMediCover

Good morning Mr Wilkins Thank you for your wonderful review. We're glad to hear that you found our policy explanations clear enough to compare and make your preferred choice. Whilst we endeavour to maintain our high level of customer service, I do hope that you will not be required to call on our services within the immediate future. However, should you have any queries or concerns then please do not hesitate to contact our customer service at any time. With kind regards VetsMediCover 0121 308 8685

Dear Mr Bertie Thank you for your review and kind words. I do hope that will continue to find our service to your expectations should you require us in the future. In the meantime, please take care and we can be of any further assistance, please do not hesitate to contact our customer service team on 0121 308 8685. Kind regards VetsMediCover

Thank you Lorraine for your kind words. It is good to hear we were able to assist and reassure you in such a distressing time. We hope Rocky has made a full recovery! Please do not hesitate to contact us if we can be of any further assistance. Kind regards VetsMediCover

Many Thanks for our 5* review. It is always lovely to hear we would be recommended to other Pet Owners. Please do not hesitate to contact us if we can be of any further assistance. Kind regards VetsMediCover

We are sorry to hear of the difficulties you experienced on your recent claim. This is not the usual experience for our policyholders. We have reviewed the emails between yourself and the claims team and can see that the delay was initially caused due to the late receipt of your pet’s clinical history. As we’re sure you can appreciate, without this information a claim cannot be assessed. With regards to the out-of-hours treatment costs, we do cover these, but only if the treatment is deemed life threatening. Again, it is normal for a vet to state this on the claim form but it would appear that this was not clearly defined.We sincerely hope you never find yourself in that frightening situation in future, but please contact our Administration Team who will be more than happy to assist where possible.Kind regards, Team VMC

Many thanks for your review. We aim to make the whole Insurance process as fuss free as possible. Please do not hesitate to contact us if we can be of any further assistance.Kind regards VetsMediCover

Dear Mrs Moore, Thank you for your review. Sorry to hear Luna had been unwell, but pleased to read our Claims Service was all it should be to help in such a stressful time. Please do not hesitate to contact us if we can be of any further assistance. Kind regards VetsMediCover

Dear Mrs Fletcher, Thank you for your comments. We hope in the current circumstances you and Daisy are staying safe. Please do not hesitate to contact our Customer Service Team if we can be of any further assistance. Kind regards VetsMediCover

Good morning Thank you very much for your lovely review regarding your pet insurance policy for your pet. We have always aimed to provide our customers with a high level of service from both the administration and the claims teams, so it is very rewarding to receive such comments as yours. We hope that you are presently keeping safe and well during these present circumstances and should you require our services again, then you know that we will be happy to assist you. With kind regards VetsMediCover