Muddy Paws Reviews

We are sorry to hear of the difficulties you experienced on your recent claim. This is not the usual experience for our policyholders. We have reviewed the emails between yourself and the claims team and can see that the delay was initially caused due to the late receipt of your pet’s clinical history. As we’re sure you can appreciate, without this information a claim cannot be assessed. With regards to the out-of-hours treatment costs, we do cover these, but only if the treatment is deemed life threatening. Again, it is normal for a vet to state this on the claim form but it would appear that this was not clearly defined.We sincerely hope you never find yourself in that frightening situation in future, but please contact our Administration Team who will be more than happy to assist where possible.Kind regards, Team VMC

Many thanks for your review. We aim to make the whole Insurance process as fuss free as possible. Please do not hesitate to contact us if we can be of any further assistance.Kind regards VetsMediCover

Dear Mrs Moore, Thank you for your review. Sorry to hear Luna had been unwell, but pleased to read our Claims Service was all it should be to help in such a stressful time. Please do not hesitate to contact us if we can be of any further assistance. Kind regards VetsMediCover

Dear Mrs Fletcher, Thank you for your comments. We hope in the current circumstances you and Daisy are staying safe. Please do not hesitate to contact our Customer Service Team if we can be of any further assistance. Kind regards VetsMediCover

Good morning Thank you very much for your lovely review regarding your pet insurance policy for your pet. We have always aimed to provide our customers with a high level of service from both the administration and the claims teams, so it is very rewarding to receive such comments as yours. We hope that you are presently keeping safe and well during these present circumstances and should you require our services again, then you know that we will be happy to assist you. With kind regards VetsMediCover

Dear Mrs Reboe Thank you for your wonderful review of our customer service, with regards to your policy for Bud. We try very hard to provide all of our customers with a high personal level of service and to receive such comments is extremely rewarding. We will continue to assist you wherever possible, and should you need us, you know that you can always contact our Customer Service Team. With kind regards VetsMediCover

Good morning Mr Bradshaw, Thank you for your 5* review regarding your pet insurance policy with VetsMediCover. It is always good for us to receive positive feedback. We hope that should the time arise that you require our services with regards to Clyde, that you will find the same high level of service. However, we do hope that this will not be necessary for some time to come! In the meantime, if you should have any queries or concerns, then please do not hesitate to contact our customer service team. We're always happy to help! With kind regards VetsMediCover