Always prompt action. Year on year premium increases are exlained well. Never any issues interpreting informationn from our vet.Documents accessible online.
Admin
Muddy Paws
5 years ago
Thank you for the 5* review. We do try to explain any increases clearly, as we appreciate an increase is not what our Policy Holders like to hear. We hope you do not need to contact us soon, as this means all is well with you and your pet, should you need us, please call the Admin Team on 0121 308 8685 and we will happily assist you where possible. Kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
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What Trusted Customer said about Muddy Paws:
Highly recommend
Great service even in lockdown plus the free vet online consultations was fabulous.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review Janine. Glad to hear the online Vet Consultation service has been beneficial to you.We do hope you do not need our services in the near future, but please call the Admin Team on 0121 308 8685 if we can be of any further assistance. Kind regards VetsMediCover. ( PS loved the photo )
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about Muddy Paws:
Quick and Easy Cover
Very quick and easy to get cover. I have not had to make a claim yet, but I am sure when I do, it will be as quick and easy as getting the insurance policy was.
Admin
Muddy Paws
6 years ago
Thank your for your 5* review Sarah.We are glad to hear you found obtaining cover from us quick and easy, and do hope that you do not need to Claim soon. However if you do, you will find our Claims process is as quick and easy as purchasing the Policy was. Please do not hesitate to contact us should you need any further assistance, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
6 years ago
Excellent service
Easy to set up very good price for cover required. Very pleasant person I set up with documents clearly set out cover
Admin
Muddy Paws
6 years ago
Thank you for your 5* review. We are glad to hear you found the Application process easy and our Documents clear. We do hope you do not need to contact us too soon, however should we be of any further assistance, please do not hesitate to contact our Admin Team, kind regards, VetsMediCover
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Trusted Customer
Feefo Verified
Northampton
6 years ago
What Trusted Customer said about Muddy Paws:
Great pet insurance
The service for what we need for our new puppy is excellent. We needed good cover only wanted great the best which I think we have bought
Admin
Muddy Paws
6 years ago
Thank you for the 5* review Susan. We aim to provide excellent service to match our excellent cover. Should you need any assistance in future, please do not hesitate to contact our Admin Team who will do all they can to help you. Kind regards VetsMediCover
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Trusted Customer
Feefo Verified
6 years ago
I hope, its will be good. 2 month ago started it. I wasn't with Speedy to the doctor in this time.
Admin
Muddy Paws
6 years ago
Thank you for your review. We do hope you do not have to contact us soon as this means Speedy is fit and healthy and has not visited the Vet, Should you need any assistance, please do not hesitate to contact our Admin Team, who would be more than happy to help you. Kind regards VetsMediCover
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Trusted Customer
Feefo Verified
6 years ago
Would recommend
Very reasonable affordable rates and easy process.
I feel confident that if my dog is in need of medical attention i dont have the worry of high costs.
Sarah Bascombe
Muddy Paws
6 years ago
Good morning,
Thank you for your lovely review. We're confident that should you need our services, our teams will be available to support you, however, I hope that you will not have the need of your insurance for some time to come!
With kind regards
VetsMediCover
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Trusted Customer
Feefo Verified
6 years ago
My pet required urgent hospitalisation and treatment. VetsMediCover provided us with a seamless, knowledgeable and efficient service in support of covering the costs of our pets treatment. First...
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Admin
Muddy Paws
6 years ago
Thank you for your kind words and for your review. It is always good to hear that our Team provided an efficient service in a very stressful time.We hope your Pet has made a good recovery. Please do not hesitate to contact us if we can be of any further assistance. Kind regards VetsMediCover
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about Muddy Paws:
Avoid.
Really unhappy with this service. I wasn't given the option to choose my direct debit date, then received a payment default charge because of it. Both companies involved could not have cared less...
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Sarah Bascombe
Muddy Paws
6 years ago
Dear Miss Taylor, I am sorry that you have not been happy with our service. We have tried to assist you with your situation but unfortunately, the terms set by Premium Credit are out of our remit. We have always used the services of Premium Credit Ltd to fund the policies paid monthly and we do advise customers of this via the application process.
I do hope that should you require our services going forward that you will be more impressed and this situation could be redeemed. If we can offer any assistance, please do not hesitate to contact our customer service team on 0121 308 8685.
Kind regards
VetsMediCover
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Trusted Customer
Feefo Verified
6 years ago
Great service would use again and recommend.
First rate service very helpful making the process easy and simple.
Admin
Muddy Paws
6 years ago
Thank you for our 5* review! It is lovely to hear you would recommend us. Please do not hesitate to contact the Admin Team should you require any further assistance.Kind regards VetsMediCover
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