Friendly staff who explained everything well and made the process very easy and stress free, especially as I was having problems with my computer. Their assistance was really appreciated.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is always good to hear our Team are friendly and explain all you need to know, especially when you are experiencing technical issues. Please do not hesitate to contact our Admin Team on 0121 308 8685 should you require us in the future. Kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
What Trusted Customer said about Muddy Paws:
great service with no fuss
easy to contact someone who was able to resolve the query quickly. Liaised with our surgery and managed all the financial issues well, thanks
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are very pleased to hear that you found us easy to contact and your recent claims experience was managed well. We hope Boatswain is making a full and speedy recovery. Please do not hesitate to contact us in the future should we be of any further assistance. Kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Excellent
Prompt service to the door, good product that works
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is good to hear we offer a good product and prompt service. Please do not hesitate to contact the Admin Team on 0121 308 8685 should you need us in the future.Kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
What Trusted Customer said about Muddy Paws:
Not customer friendly
Stop making us sign an agreement with a credit company and charging us £10.00 if we don't do so. No other pet insurance company makes clients have to deal with yet more paperwork and fine them if...
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Sarah Bascombe
Muddy Paws
5 years ago
Good afternoon
I am sorry that you are not happy with the recent service between ourselves and Premium Credit Ltd. We have always used the services of Premium Credit Ltd to fund the policies paid monthly and we do advise our customers of this via the application process. The £10 administration fee is applied for customers who do not sign the credit agreement and they do advise customers of this fee within their emails. Once the agreement has been signed, it is not a requirement to sign it again at each renewal, unless the direct debit mandate has been cancelled.
If you wish to remove Premium Credit Ltd from this arrangement then the only other option available would be to pay the annual premium in full by either a credit or debit card. Should you wish to arrange this, then please call our administration team.
I do hope that if you require our services going forward that you will be more impressed and this situation can be redeemed. In the meantime, if we can be of any further assistance, please do not hesitate to contact our customer service team on 0121 308 8685.
Kind regards
Team VMC
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Trusted Customer
Feefo Verified
5 years ago
I have renewed my policy
Only renewal of my policy for my pet
Admin
Muddy Paws
5 years ago
Thank you for our review. We are pleased you have only had to renew the Policy with ourselves as this means your Pet is fit and well, and we hope remains this way. Should you need us in future, please call the Admin Team on 0121 308 8685 who will happily assist you further, Kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
What Trusted Customer said about Muddy Paws:
Renewal of insurance
Renewal was easy and the price remained competitive.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We always like to hear our Renewal process is easy and that our prices remain competitive, should you need us in future, please call the Admin Team on 0121 308 8685 who will happily assist you, kind regardsVetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
What Trusted Customer said about Muddy Paws:
Excellent service
Admin
Muddy Paws
5 years ago
Thank you for our 5* review! We do like to hear our service is excellent. We hope you do not need to speak to us in the near future, as this means your Pet is fit and well. Should you need us though, please call the Admin Team on 0121 308 8685, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
Canterbury
5 years ago
What Trusted Customer said about Muddy Paws:
Good product but quite expensive
Very good cover and friendly staff ,good turnround if you need to claim. Only drawback the annual price increase .by over 50%
Admin
Muddy Paws
5 years ago
Thank you for our 4* review. It is good to hear that you are pleased with the Cover and experienced a good turn around on your Claim. We hope you do not need to speak to us in the near future, but if we can be of any further assistance, please call the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
5*
Always very friendly and helpful.
Admin
Muddy Paws
5 years ago
Thank you for your kind words and for the 5* review! Please do not hesitate to contact us if we can be of any assistance in future, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
BORDON
5 years ago
What Trusted Customer said about Muddy Paws:
I haven't had to use them in practice at the moment and I hope not to in the coming months. It is just great to know they are there if needed.
Admin
Muddy Paws
5 years ago
Thank you for our 4* review. We are glad to hear you have not needed to contact us, as this means your Pet is well. If we can be of any assistance in future, please call the Admin Team on 0121 308 8685, who will be more than happy to assist in any way. Kind regards VetsMediCover
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
