Never had any problems, very good pay out, fantastic service. They even extended insurance for my AB, what other companies refused. Highly recommended! I am with them from day one and will stay till...
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Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are very happy to hear you would recommend us and we hope you remain with us for many years to come! Kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Excellent, professional service and paid out for a claim quickly. 10/10
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are sorry your pet has been unwell and hope has made a speedy recovery. It is always good to hear we offer a professional service and our Claims Team settled your Claim quickly. We do hope you do not need us in the near future, please call if we can be of any further assistance. Kind regards VetsMediCover
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MP
Mark Pope
Feefo Verified
5 years ago
What Mark Pope said about Muddy Paws:
Good service but make one claim and policy shoots up in price £90 to over £150. Would not recommend as loyalty does not matter. All those years paid n no claims don’t count. Really need to look...
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Admin
Muddy Paws
5 years ago
Dear Mr Pope, thank you for your review. It is always nice to hear the service provided is good. When the Underwriter sets the Premium, various factors are taken into Account. As with any Insurance Policy any Claims submitted will have an impact on the Premium. The Claims totalled £4747 but the Lifetime Policy you have does mean should your Pet need further treatment this would be coverable. Please do not hesitate to contact us if we can be of any further assistance. Kind regards VetsMediCover
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HR
Helen Rothberg
Feefo Verified
5 years ago
What Helen Rothberg said about Muddy Paws:
Always helpful on the phone and pay claims promptly.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is always good to hear that Claims are paid promptly and our Team are helpful. Should you need us in future, please call the Admin Team on 0121 308 8685, kind regards VetsMediCover
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DE
Dee
Feefo Verified
Suffolk
5 years ago
What Dee said about Muddy Paws:
Professional, caring, staff quick claims return
Been with VetsMediCover for over 15 years with my rottweiller’s, when having to make a claim the staff so caring, quick to sort claim forms and professional. Claims are settled promptly with vets. I...
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Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is always good to hear our caring staff are professional and claims are dealt with promptly. We hope you do not need us in the near future, but please call the Admin Team on 0121 308 8685 who will as always, be happy to help you. Kind regardsVetsMediCover
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SH
Stephen Harrison
Feefo Verified
5 years ago
What Stephen Harrison said about Muddy Paws:
Disappointed.
Refused to cover the vet bill.
Admin
Muddy Paws
5 years ago
We are sorry to hear that you were disappointed your Claim was denied, we will contact you directly to explain why. Kind regards VetsMediCover
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DF
Delma Freitas
Feefo Verified
5 years ago
What Delma Freitas said about Muddy Paws:
Efficiency
Helpful and practical
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are glad you find us Efficient, helpful and practical and hope you do not need us in the near future, as this means your Pet is fit and well. Should we be of any assistance in future, please call the Admin Team on 0121 308 8685. Kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Lack of information
Give more information regarding when you make a claim as to what's covered in that year
Admin
Muddy Paws
5 years ago
We will contact you directly to discuss your Policy and will pass on your comments to our Claims Team that you would have benefitted if they had provided more information, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Perfect insurance
No fuss just sorted out with speed
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are glad to hear we are speedy and fuss free! Should you need us in future, please call the Admin Team on 0121 308 8685. Kind regards VetsMediCover
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TC
Trusted Customer
Feefo Verified
5 years ago
What Trusted Customer said about Muddy Paws:
slow at paying the claim
Very slow paying out the claim
Admin
Muddy Paws
5 years ago
I am very sorry to hear that your recent Claim was not paid as quickly as you would have liked. I will contact you directly to discuss this further. Kind regards Team VMC
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
