Dear Mrs Harris
We are sorry to hear that you have found our policy misleading and that it hasn't provided the cover that you required.
This is not the response that we like to receive from our customers, therefore, a member of our customer service team will contact you directly to find out more information in relation to this matter and to see if we can assist you further.
Kind regards
Team VMC
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Trusted Customer
Feefo Verified
5 years ago
I would be happy to write another review once the claim has been completed. Currently, the staff have been very friendly but, I was told it would take 2 weeks to review my claim, 3 weeks on it still...
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Admin
Muddy Paws
5 years ago
Thank you for our review. I am so sorry to hear the Claim has not been reviewed completely. I will contact the Claims Team and will then provide you with an update as appreciate your Dog is requiring surgery and this situation is far from ideal. Kind regards VetsMediCover
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JG
Jill Guscott
Feefo Verified
Worthing
5 years ago
What Jill Guscott said about Muddy Paws:
Excellent telephone manner
I have always found VetsMediCover very helpful over the telephone and I have had no trouble at all with them.
Sarah Bascombe
Muddy Paws
5 years ago
Dear Mrs Guscott,
Thank you for your Feefo review and the kind words regarding our customer service. It is always pleasing to hear such comments. I do hope that you will not require the benefit of your policy for some time to come but please be assured that if do have any queries or concerns, then our teams will be on hand to assist you.
With kind regards
VetsMediCover
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PB
Patricia Bacon
Feefo Verified
5 years ago
What Patricia Bacon said about Muddy Paws:
Worth the money
Always quick and efficient easy to contact and helpful, very quick payment recommend to anyone who has continued treatment for pet
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are delighted to hear we are helpful and easy to contact and that you would recommend us to other Pet owners. We do hope you do not need us too soon but please contact us if we can be of any further assistance, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Claim quickly resolved.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are delighted to hear your Claim was settled quickly and hope your Pet has made a full recovery. Please do not hesitate to contact our Admin Team if we can be of any further assistance, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Expensive
No problems with service but price more than doubled on renewal
Admin
Muddy Paws
5 years ago
Thank you for our review. We are pleased you are happy with the service provided. Regarding the Premium increase, the Premium is set by the Underwriter and they take various factors into account when setting the Premium for the next Policy period, your previous claim would have been taken into account. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover
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DM
Dianne Moore
Feefo Verified
5 years ago
What Dianne Moore said about Muddy Paws:
Great company
Such an amazing insurance company always paying my claims quickly
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It really does please us to read we are a great company to deal with and that Claims are settled quickly. We hope you do not need us again too soon, however please contact the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Always helpful when I rang and clear with any queries I had. Also never had any trouble with claims
Would recommend
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are delighted to hear we are helpful and answered any queries you may have had. We love to hear we would be recommended to other pet owners, kind regards VetsMediCover
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AC
Alasdair Campbell
Feefo Verified
5 years ago
What Alasdair Campbell said about Muddy Paws:
Friendly helpful service
Very friendly and easy to use application process for a claim, which they paid out in full when my dog required treatment. Highly recommend them!
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are always happy to hear we are friendly and your recent Claim was settled in full, we hope your Pet has made a full recovery. Please do not hesitate to contact us in future if we can be of any further assistance, kind regards VetsMedCover
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MC
Michael Carter
Feefo Verified
5 years ago
What Michael Carter said about Muddy Paws:
Expensive
I've not used them in a.long time. I think they're expensive
Admin
Muddy Paws
5 years ago
Thank you for our review, our Admin Team are always ready to assist you if you should need us in future, kind regards VetsMediCover
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
