The coverage and shopping / renewal experience was reasonably painless, I am happy with the service that I'm getting from them and they have given me no reason for the past couple of years to think...
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Admin
Muddy Paws
5 years ago
Thank you for our 4* review. We are happy to hear the Renewal process is pain free and you are happy with our service. Please do not hesitate to contact us if we can be of any assistance in future, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Ok service but extortionate cost
Service is fine but cost is extortionate. The price increases massively at every renewal even if no claim has been made that year which negatively impacts customers who’s pets have an existing...
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Admin
Muddy Paws
5 years ago
Thank you for your review. When the Underwriter calculates the Premium, various factors are taken into account, your Pet's breed and age in particular. Our lifetime Policies provide cover for anything you have claimed for previously, but we do hope your Pet is healthy and you do not need our services in the near future. If we can be of any assistance, please call the Admin Team on 0121 308 8685, kind regards VetsMediCover
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Hazel Brothers
Feefo Verified
London
5 years ago
What Hazel Brothers said about Muddy Paws:
Poor quality of service, but at least you met the claim.
You addressed me as Mr Lee, then as Mr Brothers. Neither of these is my name. You sent a form filled in with errors which I had to correct and return to you.
I pay a high premium and expect better...
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Admin
Muddy Paws
5 years ago
We are so sorry the communications sent were not correct, this has been relayed to the Claims Team. We do hope you do not need to contact us too soon, as this means your pet is fit and well. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover
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David Evans
Feefo Verified
5 years ago
What David Evans said about Muddy Paws:
Helpful on the phone and contactable during this period of Clovis restrictions.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is good to hear that we have been easy to contact, especially in most recent times when life has not been so simple. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Online Vet Appointments
The access to online vet appointments is great. Such a reassurance and a brilliant addition to the cover
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are very happy to hear the First Vet service has been of benefit to you, and hope that your Pet is fit and well. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover
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Steven Donovan
Feefo Verified
5 years ago
What Steven Donovan said about Muddy Paws:
Excellent insurance
My dog has long standing issues requiring expensive treatment and claims have been processed quickly
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is always good to hear that our Claims Team process Claims quickly as this can be a stressful time for Pet owners. Please do not hesitate to contact us in future if we can be of any assistance, kind regards VetsMediCover
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Amine Khalil
Feefo Verified
5 years ago
What Amine Khalil said about Muddy Paws:
Excellent service!
Excellent service!. Our dog had a life saving operation and thanks to VETSMEDICOVER all costs where paid as per our agreement. They worked in the background efficiently. Thanks!
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are so sorry to hear that your Pet was so unwell but are very happy to hear your Policy did all it needed to do. We hope that your Pet has made a full recovery and that you will not be needing us too soon, if we can be of any further assistance please contact the Admin Team on 0121 308 8685, kind regards VetsMediCover
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TK
Thomas Kuppler
Feefo Verified
London
5 years ago
What Thomas Kuppler said about Muddy Paws:
Comprehensive cover
Claims were dealt with swiftly. Comprehensive cover. Unfortunately premiums went up quite high in the last years -,however this seemed to have happened with lots of insurances.
Admin
Muddy Paws
5 years ago
Thank you for our 4* review. It is always good to hear that any Claim has been dealt with swiftly. We do hope you do not need to contact us too soon as this means your Pet is fit and well, however please contact the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards, VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
VetsMediCover excellent service. 5 STARS!
VetsMediCover paid for our dogs expensive hip operation and we couldn’t be more pleased. A very simple process from start to finish.
Sarah Bascombe
Muddy Paws
5 years ago
Good morning
Thank you for your wonderful 5* review for VetsMediCover. We are so pleased to hear that our policy has provided you with the cover needed for your pet's recent treatment and more importantly, hope that she is making a speedy recovery.
If we can be of any further assistance, then please do not hesitate in contacting any of our customer service team.
Kind regards
VetsMediCover
0121 308 8685
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Trusted Customer
Feefo Verified
5 years ago
I have been with them for many years and I have never had any problem with claims I have made, just a bit shocked with recent increases to premiums.
Admin
Muddy Paws
5 years ago
Thank you for our 4* review. It is always good to hear that any claims submitted have been dealt with smoothly. When the Underwriter sets the Premium any claims made will be taken into account, this combined with your Pet's age and breed will have an impact on the Premium. Please do not hesitate to contact us if we can be of any assistance, kind regards VetsMediCover
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
