Not claimed on this insurance at all, the price increase is to much , I haven’t used my insurance to comment on service , not sure why I was packed to rate so can only go on the cost each month
Ben
Muddy Paws
5 months ago
Hi There,
Thank you for your feedback.
There are a number of factors taken into account when a renewal premium is calculated including the age and breed of your pet, the area in which you live and previous claims history. With any Lifetime policy that renews with us, it is offering continuous cover from your initial inception date therefore it is covering your pet for a much longer period of time. We do always advise customers to have a look at the market to make sure the price and cover is still the right choice for them in the event you were not satisfised with your existing policy.
If we can help further in anyway, please do let us know and as always thank you for choosing Muddy Paws.
Kind regards
MP Team
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Michael Dwyer
Feefo Verified
GBR
7 months ago
What Michael Dwyer said about Muddy Paws:
Gold star service
I received gold star service when my dog Riley needed surgery
Last year. Very friendly no hassle service. Took the worry out of a. Stressful time.
Thank you 😊
Ben
Muddy Paws
6 months ago
Thank you so much for your feedback. We are here to help if you need us again.
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Trusted Customer
Feefo Verified
7 months ago
Quick and smooth process.
Quick and efficient. I was informed of when they received the claim and how long it would take. The payment came through swiftly. They liaised fully with the vet so I didn’t have to do anything.
Ben
Muddy Paws
6 months ago
Thank you for your feedback.
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Trusted Customer
Feefo Verified
7 months ago
Great company
I insured my puppy with muddy paws as soon as I got him, he was 8 weeks old. Like all puppies we soon had some issues which could have been serious but happily turned out to be ok. We have made...
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Ben
Muddy Paws
7 months ago
Thank you so much for our review and your kind words.
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RJ
Rhiannon Jones
Feefo Verified
GBR
8 months ago
What Rhiannon Jones said about Muddy Paws:
Easy
It was quick and easy
Ben
Muddy Paws
7 months ago
Thank you for your feedback.
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DH
David Hales
Feefo Verified
GBR
8 months ago
What David Hales said about Muddy Paws:
Love you're dog
Easy to apply on line, fast and covers all the things you'll need to protect you're best friend.
Ben
Muddy Paws
8 months ago
Thank you for your feedback.
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Trusted Customer
Feefo Verified
9 months ago
Ben
Muddy Paws
8 months ago
Thank you for our 5* review!
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Trusted Customer
Feefo Verified
9 months ago
Good communication
Ben
Muddy Paws
9 months ago
Thank you very much for your kind feedback.
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Milan Nozka
Feefo Verified
GBR
9 months ago
What Milan Nozka said about Muddy Paws:
not sure
every year increases my price despite not having any claim, also when i sign it was different company name etc
Ben
Muddy Paws
9 months ago
Hi There,
Thank you for your feedback.
With a lifetime policy, your renewal premium is calculated to offer you a further year of insurance from your initial start date with us. This means you are covered for a longer period of time for any conditions you may need to claim for.
All of the documents and communications sent to you will highlight any changes to your terms or to the business itself. If you feel you have not received these correctly, please contact the team on 0121 308 8685 who will be able to make sure all of your details are up to date and happy to assist with any queries you may have.
Kind regards
MP Team
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Trusted Customer
Feefo Verified
9 months ago
Excellent insurance
Simple and easy to sign up, excellent service for the price
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
