don't take a month to even acknowledge a claim... fed up of chasing up. You have asked for the same information twice and still no further on. it's a joke
Admin
Muddy Paws
5 years ago
I am so sorry to hear of your recent Claims experience. This is not the level of service we aim for. I have already been in touch with our Claims Team to ask for an update and will investigate why the Claim is taking so long. I will contact you directly as soon as I have any further information, kind regards VetsMediCover
DM
Daniel Martin
5 years ago
It took a month to request details from the vets! Then I was asked for this information TWICE. Screams incompetence.
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Trusted Customer
Feefo Verified
5 years ago
Always polite and friendly. Efficient service - forms sent out promptly and claim progress notifications very welcome.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is lovely to hear our Team are polite and friendly and that we offer an efficient service and that you were kept up to date with the progression of your Claim. We do hope that your Pet has made a full recovery. Should you need any assistance in future, please do not hesitate to contact us, kind regards VetsMediCover
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GW
Gary Walmsley
Feefo Verified
5 years ago
What Gary Walmsley said about Muddy Paws:
Simple and easy to Renew
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is always good to hear that the Renewal process is simple and easy. We do hope you do not need us anytime soon as this means your Pet is fit and well. If we can be of any assistance please do not hesitate to contact our Admin Team on 0121 308 8685, kind regards VetsMediCover
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EK
Elaine Kiernan
Feefo Verified
5 years ago
What Elaine Kiernan said about Muddy Paws:
lucky for me I have not had to use my pet insurance , but I am happy with what is covered , giving me peace of mind should anything happen and I need your help.
Sarah Bascombe
Muddy Paws
5 years ago
Dear Mrs Kiernon
Thank you for your recent review regarding your VetsMediCover pet insurance policy.
We are pleased to hear that you have not had the need to call on our services yet, and hope that this remains the case for Bailey as long as possible. However, please be assured that should you require any assistance, then both the administration and claims teams, we will be happy to help.
Kind regards
Administration Team
VetsMediCover
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AW
Angela Westbury
Feefo Verified
5 years ago
What Angela Westbury said about Muddy Paws:
Ok & easier for an anxious pup
Easy to use & on time. Pleasant vet who asked to actually see the pup despite me having described it prior to the consultation which was ok I guess. She gave me some simple home remedy advice....
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Sarah Bascombe
Muddy Paws
5 years ago
Good afternoon Ms Westbury
Thank you for your recent review regarding the service received in respect of your VetsMediCover pet insurance policy.
We are pleased to hear that you have used the FirstVet service and that you were provided with some simple advice. This service has been a huge help to many of our customers during the past 12 months.
We hope that Albert has made a full recovery but if you should have any further queries or concerns then please do not hesitate to contact either the administration or claims teams.
Kind regards
Administration Team
VetsMediCover
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MT
Margaret Taylor
Feefo Verified
Warrington
5 years ago
What Margaret Taylor said about Muddy Paws:
The lady was very helpful and friendly. Gave me all the details I needed.
Sarah Bascombe
Muddy Paws
5 years ago
Good afternoon Ms Taylor
Thank you for your 5* review. It is always pleasing to receive such feedback from our customers.
We do hope that you will not require the services of your VetsMediCover pet insurance policy in the near future, but please be assured that should you require our services the administration and claims teams will be available to assist you as much as possible.
Kind regards
Administration Team
VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Good
I had a good experience but the claim took a long time to be resolved and I had to chase up both the vet and yourselves.
Sarah Bascombe
Muddy Paws
5 years ago
Good afternoon
Thank you for your review regarding your VetsMediCover pet insurance policy. I am sorry to hear that the claims process took some time to be assessed and that you had to follow this up.
Our claims team are still working remotely and have been extremely busy during the past few months. However, irrespective of this, it is still important that we keep our customer updated on the claims process and so I will refer this back to the claims team manager in order to see what improvements we can still make.
In the meantime I hope that your pet has made a full recovery and if we can be of any further assistance then please do not hesitate to contact our customer service team.
Kind regards
Administration Team
VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Not good
I have asked repeatedly for documentation replaying to my policy. I have had nothing bad. To be honest, I am considering cancelling my direct debit payment just to prompt action from VetsMediCover.
Admin
Muddy Paws
5 years ago
I am so sorry you have not received your Policy Documents. They have been emailed to you on 2 separate occasions. We have left you a voicemail to contact us on 0121 308 8685, kind regards VetsMediCover
Trusted Customer
5 years ago
Hotmail seems to have been the issue rather than VetMediCover - all resolved now thank you
1
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IF
Ian Finlayson
Feefo Verified
Glasgow
5 years ago
What Ian Finlayson said about Muddy Paws:
Very happy with VetsMediCover service.
I have used this service a few times for claims and found the staff very helpful and friendly whilst freely giving guidance regarding claims procedure. I was also kept informed about the progress of...
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Admin
Muddy Paws
5 years ago
Thank you for our 5* review and for your kind words. It is always very good to hear our Team are friendly and helpful. It is especially pleasing to hear that you were kept fully updated on the progression of your Claim as this can be a stressful time for Pet owners. Please do not hesitate to contact us if we can be of any assistance in future, kind regards VetsMediCover
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PB
Paula Brinded
Feefo Verified
5 years ago
What Paula Brinded said about Muddy Paws:
All done online not spoken to anyone
Admin
Muddy Paws
5 years ago
Thank you for our review. We do hope you do not need to contact us anytime soon as this means your Pet is fit and well. Please do not hesitate to contact our Admin Team on 0121 308 8685 if we can be of any assistance in future, kind regards VetsMediCover
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
