Efficient and pleasant customer service.
Very helpful and explanations clear
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is always good to hear we offer efficient service and are helpful and offer explanations where required. if we can be of any assistance in future, please call the Admin Team on 0121 308 8685, kind regards VetsMediCover
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SW
Stephen White
Feefo Verified
5 years ago
What Stephen White said about Muddy Paws:
Professional Service
Professional and value for money service.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are very happy to hear we offer value for money alongside a professional service. We hope you do not need us too soon, but please call the Admin Team on 0121 308 8685 if any assistance is required in future, kind regards VetsMediCover
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LS
Linda Southern
Feefo Verified
5 years ago
What Linda Southern said about Muddy Paws:
Very Good Service
Very good service
Admin
Muddy Paws
5 years ago
Thank you for our 4* review. We are very happy to hear you are pleased with our service. We hope you do not need us too soon as this means your Pet is fit and well but if we can be of any assistance please do not hesitate to call, kind regards, VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Really helpful - went above and beyond
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are delighted to hear our service went above and beyond expectations. We do hope you do not need us too soon, but please do contact us if we can be of any further assistance, kind regards VetsMediCover
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CJ
Clive Jenkins
Feefo Verified
South West
5 years ago
What Clive Jenkins said about Muddy Paws:
Good service!
Initially easy to set up with competitive premiums. Regular contact made. Fortunately as yet not needed to claim so cannot comment on speed of claims process etc.
Admin
Muddy Paws
5 years ago
Thank you for our 4* review. We are very glad you have not had to claim as this means your Pet is fit and well. Should you need any assistance in future please call the Admin Team on 0121 308 8685, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Easy to renew insurance. Good price. Fortunately I have not had to use cover.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are pleased to hear our Renewal process is easy and at a good price. We hope you do not need to use the Policy anytime soon as this means your Pet is fit and well. Should you need us at all, please call the Admin Team on 0121 308 8685 who will happily assist you further, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Very helpful
There was a real person on the end of the phone and they answered queries really well
Admin
Muddy Paws
5 years ago
Thank you for our 4* review. We are very happy to hear one of our real people answered any questions you had. Should you need us again, please call the Admin Team on 0121 308 8685 who will happily assist you further, kind regards VetsMediCover
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SM
Seana Mulligan
Feefo Verified
5 years ago
What Seana Mulligan said about Muddy Paws:
very prompt
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are always happy to hear Claims are settled promptly as this time can be stressful enough for our Pet Owners. We hope your Pet has made a full recovery. kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
We maid a claim, they paid, can't complain
We had to make a claim for our cat last year, and were very happy with the calims handling process. Overall, we went for a really comperhensive coverage and find the service to be good and reasonably...
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Admin
Muddy Paws
5 years ago
Thank you for our 4* review. We are very happy to hear that our Claims Team handled your Claim smoothly. We do now offer a First Vet service, the details of this were included with your Renewal Documents, whilst we hope you do not need to use this it may be of assistance in future. If we can be of any assistance please do not hesitate to contact the Admin Team on 0121 308 8685, kind regards VetsMediCover
Trusted Customer
5 years ago
Thank you for responding. I was no aware of the First Vet service, so my comment above is unfair. If you could improve your payment system e.g so we can pay annually online rathe than having to ring, that would be awesome. Otherwise, we’re super happy with our cover.
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PK
Patricia Kenna
Feefo Verified
Newry
5 years ago
What Patricia Kenna said about Muddy Paws:
Extremely helpful and friendly to talk too, when I had to phone.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We do like to hear our Team are friendly and helpful, if we can be of any assistance in future, please do not hesitate to call us, kind regards
VetsMediCover
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
