Their prices are competitive and claim are handled roughly in a 3 to 5 week period. Very polite and mannerly on the phone.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are very happy to hear our prices are competitive and your Claim was handled smoothly, we hope your Pet has made a good recovery. Please do not hesitate to contact us in future if we can be of any further assistance, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Recommend
Very efficient.
Admin
Muddy Paws
5 years ago
Thank you for our 4* review. It is good to hear we are efficient and that you would recommend us, thank you. Please do not hesitate to contact the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards VetsMediCover
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Emma Edwards
Feefo Verified
Sherborne
5 years ago
What Emma Edwards said about Muddy Paws:
Great experience
Excellent and friendly
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are delighted to hear we are friendly and excellent, thank you! kind regards VetsMediCover
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Marian Sharrier
Feefo Verified
5 years ago
What Marian Sharrier said about Muddy Paws:
Good but pricey
I have the top cover and Vets Medicover have always paid out on my claims and their communication is good. They answer the phones quickly and it is helpful that you can choose if they will pay the...
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Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is good to hear we are helpful and your Claims have been paid in a way that suits you. The Co-Insurance is set by the Insurer and does apply as you noted. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover
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Claire Moran
Feefo Verified
5 years ago
What Claire Moran said about Muddy Paws:
They should stop using Premium Credit who hassle you to faff around filling in a form and sending it back to say you understand the terms and conditions and if you don't they deduct £10.00 from your...
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Sarah Bascombe
Muddy Paws
5 years ago
Dear Ms MoranWe are sorry to receive these comments and your review regarding the involvement of Premium Credit Ltd who collect our monthly instalments. Whilst we appreciate your comments regarding this matter, we have endeavoured to explain the purpose of their role and the requirement to sign the credit agreement. Your comments have been taken on board and will be considered when changes are applied to the customer application journey. You may be pleased to note that we have already made changes to the emails that are sent out to customers regarding their policies, and these now do include the name of each pet in the subject heading of the email.Kind regardsVetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Easy to make a claim
Easy to contact after my dog had to have surgery. Dealt with the insurance claim quickly and without hassle.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are very happy to hear that we were easy to contact and that your claim was dealt with quickly and efficiently. We hope your Pet has made a good recovery, kind regards VetsMediCover
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Tammany Simpkin
Feefo Verified
5 years ago
What Tammany Simpkin said about Muddy Paws:
Disappointed
They took nearly £100 extra a month out of my bank account than the cost of my policy
Sarah Bascombe
Muddy Paws
5 years ago
Good morning Miss SimpkinWe are very sorry to read this review and totally understand your disappointment with this situation. Unfortunately, our system incorrectly stated an annual premium that did not match the monthly instalments and it is the annual premium that Premium Credit Ltd set up the credit agreement from.We did refer this to IT for further investigation, and I note that the customer advisor you spoke with did rectify the problem for you as soon as you contacted us. Your annual premium was adjusted with Premium Credit Ltd and your remaining instalments payable reduced further so that the overall collected premium will still be correct at the end of the policy period.Once again, please accept our sincere apologies for this error and I trust that the matter has now been resolved for you. If you should wish to discuss this further, then please do not hesitate to contact the customer service team.Kind regardsVetsMediCover
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Janine Shields
Feefo Verified
Northants
5 years ago
What Janine Shields said about Muddy Paws:
Best price for great service
Very happy with the service plus free online vet calls if needed
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are very happy to hear we offer great service and are also delighted that you have mentioned our First Vet service, a great extra support for our Policy Holders. We do hope you do not need to contact us too soon as this means your Pet is fit and well, please call the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Friendly
Friendly vets,helpful,
Admin
Muddy Paws
5 years ago
Thank you for our 5* review, we like to hear we are friendly and helpful. Kind regards VetsMediCover
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Amanda Dunster
Feefo Verified
5 years ago
What Amanda Dunster said about Muddy Paws:
Very helpful and yes would recommend them
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are delighted to hear you would recommend us, thank you. Please do not hesitate to contact the Admin Team if we can be of any further assistance, kind regards VetsMediCover
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
