I did not receive a renewal notification, the name change meant I had to investigate the charge on my bank statement and the price went up 12% for a 4 year old dog. Locked in due to lifetime policy,...
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Ben
Muddy Paws
11 months ago
Hi there
Thank you for your feedback which we will look look into. We will have issued you with your renewal invitation ahead of your renewal date on the email address provided by you during your initial application.
We will arrange for one of the team to contact you to make sure this is still the best email address to send any future correspondence to.
Kind regards
Muddy Paws Team
Trusted Customer
11 months ago
I have now found the renewal advice. I don’t read emails from organisations I don’t know about. You never know if clicking on it would instal a virus. You should have sent the email under your known name, vetsmedicover, then I might have read it. The price has still increased by 12% with no valid reason.
Ben
Muddy Paws
11 months ago
Hi
Thank you for confirming you received your renewal notification. We did also send an update via email when we changed our name to all customers notifying them of the new brand along with communications around next steps. This was sent from the previously known email address we used before to avoid these getting filtered by customers email platforms. This would have been sent to you in early December 2024 explaining the name change and next steps before your renewal date.
With regards to your premium increase, there are various factors that go into our pricing including the breed of your pet, the age, the area in which you live and previous claims history. We have also seen the average price of veterinary care increase substantially over the years but we do try to remain as competitive as possible. All renewals are subject to a 14 day cooling off period in the event any customer remained dissatisfied. Please feel free to contact the team on 0121 308 8685 who will be happy to assist further with any queries you may have.
Many thanks
The Muddy Paws Team
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MH
Martin Harris
Feefo Verified
Norfolk
11 months ago
Ben
Muddy Paws
11 months ago
Thank you so much for our 5* review.
We are here to help if you need us.
The Muddy Paws Team
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JF
June Farley
Feefo Verified
Lincoln
11 months ago
Ben
Muddy Paws
11 months ago
Thank you so much for our 5* review.
If we can help in anyway, please let us know.
The Muddy Paws Team
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SF
Susan Frood
Feefo Verified
Barnham
1 year ago
What Susan Frood said about Muddy Paws:
Muddy paws is new to me as I have only dealt with thier previous partners.
Ben
Muddy Paws
1 year ago
Thank you for our 5* Review.
We are here to help if you need us in anyway.
Kind regards
Muddy Paws Team
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AH
Andrew Hall
Feefo Verified
Bristol
1 year ago
What Andrew Hall said about Muddy Paws:
Poor claims service
Made a small claim before renewing, 3 weeks on and not processed so made contact to cs. Gave permission for my wife to phone and discuss as I am away working. Then when wife phoned they would not...
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Ben
Muddy Paws
1 year ago
Dear Mr Hall
Thank you for your feedback and we are very sorry to hear that your claim has not been processed in line with your expectations. This is most unusual and we have contacted you directly to get this issue resolved as a priority.
Kind regards
Muddy Paws Team
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Trusted Customer
Feefo Verified
1 year ago
Confidence
It was easy to re insure and meets.my dogs needs x it also gives me reassurance if she has a problem x they also usually work direct with my vet
Ben
Muddy Paws
1 year ago
Thank you for our 5* review.
It is great to hear you have found things straight forward along with providing you the peace of mind you need.
Kind regards
Muddy Paws Team
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Trusted Customer
Feefo Verified
1 year ago
Very impressed with customer service, Top marks!
I have found the service excellent, can actually speak to people who are extremely helpful and friendly. Had no problem when making a claim.
Ben
Muddy Paws
1 year ago
Thank you so much for your feedback.
If we can help further in anyway, please do let us know.
Kind regards
Muddy Paws Team
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Trusted Customer
Feefo Verified
1 year ago
As described
Good service item as described
Ben
Muddy Paws
1 year ago
Thank you for our 5* Review!
If we can help further in anyway, please let us know.
Muddy Paws Team
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JO
Joe
Feefo Verified
Birmingham
1 year ago
What Joe said about Muddy Paws:
Great Service
Claim paid quickly and without fuss, would highly recommend!
Ben
Muddy Paws
1 year ago
Thank you for our 5* review.
We are thrilled you found the claims process straight forward. We are here to help if you need us again.
Muddy Paws Team
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Trusted Customer
Feefo Verified
2 years ago
Wound not recommend
Absolutely shocking, I pay every month to be told they won't cover my dog even tho I have a contract and there happy to take my money
Ben
Muddy Paws
2 years ago
Hi there,
We are very sorry to hear that you are not happy with our service. We would very much like to take action on this to understand if we can help you. Please contact us on 0121 3088685 or email us at admin@vetsmedicover.co.uk where we will be happy to help.
Kind regards
VMC Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
