Renewal quote came by email 1 day before direct debit due to be collected. I thought with other insurances policies it was sent 4 weeks ahead of renewal date giving the customer time to compare...
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Ben
Muddy Paws
7 months ago
Hi There
Thank you for your feedback.
We can confirm that your renewal invitation was sent to you 21 days prior to your policy documents when your policy renewed with us.
This will be labelled as renewal invitation in the subject line and was sent to the same email address we have on record. It may be that it has landed in your junk folder for some reason however we can confirm it was sent to you.
Please contact the team on the number below if you wish to discuss this further or if you are unable to locate the invite so we can confirm we have all of your correct details.
Kind regards
MP Team
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Trusted Customer
Feefo Verified
8 months ago
Ben
Muddy Paws
8 months ago
Thank you so much for our 5* review.
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Trusted Customer
Feefo Verified
8 months ago
Pet Insurance
Reminded me the insurance was due, Gave me a price and sorted it. Thanx
Ben
Muddy Paws
8 months ago
Thank you for your review.
We are here to help when you need us.
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Trusted Customer
Feefo Verified
8 months ago
Simply, The Best
Fabulous service from lovely people, helpful, obliging and caring, the rates are comparable to others, but you can't put a price on wonderful service.
Ben
Muddy Paws
8 months ago
Thank you very much for our 5* review.
We are so pleased you are happy with our service.
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ER
Edward Ransome
Feefo Verified
9 months ago
Ben
Muddy Paws
8 months ago
Thank you very much for our 5* review.
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Trusted Customer
Feefo Verified
10 months ago
Dexter’s insurance
The increase was more than expected but still represents reasonable value.
Dexter is three and having only made one very small claim I was surprised by the amount it had gone up.
Ben
Muddy Paws
10 months ago
Thank you for our 4* review.
We always aim to be as competitive as possible.
If we can help in anyway, please do let us know.
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Trusted Customer
Feefo Verified
10 months ago
Boarding pets
Took good care of my dog and was pleased with the facilities
Ben
Muddy Paws
10 months ago
Thank you for our 4* review.
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ZJ
Zoe Jones
Feefo Verified
London
10 months ago
What Zoe Jones said about Muddy Paws:
Very helpful and friendly
Very helpful and friendly
Ben
Muddy Paws
10 months ago
Thank you so much for our 5* review.
We are always here to help when you need us.
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JB
Jennifer Budd
Feefo Verified
Kent
10 months ago
What Jennifer Budd said about Muddy Paws:
Unexpected changes
Was inform that muddy paws has taken over from my previous insurance
But according to what I read even through I feel this is a continuation of my previous policies
I now believe there are waiting...
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Ben
Muddy Paws
10 months ago
Hi There,
Thank you very much for your feedback.
Just to confirm, absolutely your policy will continue on from your previous policy and no, there will not be any waiting periods on your renewal policy. Any waiting periods will only apply to brand new policies that are starting for the first time. You will also have a 14 day cooling off period from your renewal date, in which you can cancel your policy with a full refund if you so wish.
I hope this above answers your questions however please reach out to the team if you have any further queries!
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KG
Kerri Greathurst
Feefo Verified
Hampshire
10 months ago
What Kerri Greathurst said about Muddy Paws:
Great Customer Service
Excellent Service, all enquires followed up straight away. great communication throughout the process. Thank you!
Ben
Muddy Paws
10 months ago
Thank you so much for our 5* review!
We are so thrilled to hear everything has gone as expected.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
