Thank you for our 5* review. We hope you do not need to use our services in the near future as this means your Dog is fit and well. Should you need us at all, please call the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
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Susanne Haywood
Feefo Verified
5 years ago
What Susanne Haywood said about Muddy Paws:
Good enough; could do better
The claiming process was smooth, though I found the staff member I spoke to on the phone unfriendly. The contribution we received fell a little short of the amount we expected, and no explanation,...
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Admin
Muddy Paws
5 years ago
Thank you for your review. I am so sorry to hear that the service you received from the Claims Team fell short of our high standards, your comments have been passed on to their Team Leader. The Claims Team did email you a settlement letter explaining the deductions and confirming payment, depending on your computer's security, this may possibly be in a junk or spam folder, we shall email this to you again today. If we can be of any further assistance, please do not hesitate to contact the Claims Team on 0330 134 8112 selecting option 2 or the Admin Team on 0121 308 8685, kind regards VetsMediCover
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Kazimierz Zielinski
Feefo Verified
5 years ago
What Kazimierz Zielinski said about Muddy Paws:
fantastic team
I am delighted with the level of service!
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are thrilled to read such kind words, we hope you do not need us in the near future as this means your Pet is fit and well, please call the Admin Team on 0121 308 8685 if we can be of any assistance, kind regards VetsMediCover
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Jenny Hall
Feefo Verified
Bedford
5 years ago
What Jenny Hall said about Muddy Paws:
Great Company To Deal With
VetsmediCover have always dealt quickly and efficiently whenever I have had to make a claim or ask advice. Unfortunately in 2019 my dog required much medical help and expenses were horrific, and I...
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Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is lovely to read we are a great company to deal with and are efficient and quick. We do hope you do not need us as much in the future but please call the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards VetsMediCover
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Steph Bostock
Feefo Verified
5 years ago
What Steph Bostock said about Muddy Paws:
I'm very happy with the insurer and the premium
It was simple to become a member and the policy was easy to read. Thankfully I haven't had to make a claim but feel assured that I am covered.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is good to hear that the Application was easy and the Policy is easy to read. We are glad you have not had to use our services and hope it remains this way for a long time to come as this means your Pet is fit and well. If you need us in future, please call the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
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Audrey Jones
Feefo Verified
Dalkeith
5 years ago
What Audrey Jones said about Muddy Paws:
First Class Simplicity
VetsMediCover are by far the best pet insurance company I have ever dealt with. My Boy Rag is prone to hair balls his latest one almost killed him. Saved by surgery and the policy paid out quickly....
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Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are delighted to hear we are the best Pet Insurer you have ever dealt with and that the Claim was settled quickly after Rag's recent operation, we hope he is back to full health now. Please do not hesitate to call our Admin Team on 0121 308 8985 if we can be of any assistance in future, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Quick resolution
They were very prompt and efficient.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are delighted to see the words prompt, efficient and quick resolution. We hope you do not need us again in the near future as this means your Pet is fit and well. Please call the Admin Team on 0121 308 8685 should you need any assistance in future, kind regards VetsMediCover
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SW
Scott Worgan
Feefo Verified
5 years ago
What Scott Worgan said about Muddy Paws:
💫💫💫💫💫💫💫
Admin
Muddy Paws
5 years ago
Many Thanks for the 5* review. Kind regards VetsMediCover
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Sharon Abraham
Feefo Verified
5 years ago
What Sharon Abraham said about Muddy Paws:
Fantastic
Fantastic service paid my vet bills directly to the pet specialist when we discovered our bulldog had cancer
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are happy to hear the Claim was settled directly with your Vet, especially at such a stressful time for you and your Family. If we can be of any further assistance please do not hesitate to call the Admin Team on 0121 308 8685, kind regards VetsMediCover
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JB
Jamie Bartley
Feefo Verified
Tonypandy
5 years ago
What Jamie Bartley said about Muddy Paws:
Good cover.
Great, straight forward process , good cover and price.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We do like to hear the words good cover and price. Should you need us in future, please call the Admin Team on 0121 308 8685, kind regards VetsMediCover
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
