Quick and professional service, saw my dog at very short notice in an emergency - no dramas and very reassuring
Admin
Muddy Paws
5 years ago
Thank you for our 5* Feefo review. It is good to hear you are happy with the service provided. Should you need us in future, please call the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Nothing to complain about. Everything is good and I am pleased with the cover
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are very happy to hear you are pleased with the cover. Should you need to contact us in future, please call the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
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DA
Diana Ardley
Feefo Verified
5 years ago
What Diana Ardley said about Muddy Paws:
It was easy to make a claim which I initiated with a telephone call. I didn't have to wait to long to receive the payment.
Admin
Muddy Paws
5 years ago
Thank you for our 4* review. We do like to hear that the Claims process is as easy as it can be and that your payment was received quickly, we hope your Pet has made a speedy recovery. Please do not hesitate to contact us in future should we be of any further assistance, kind regards VetsMediCover
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JH
Jenni Hudson
Feefo Verified
5 years ago
What Jenni Hudson said about Muddy Paws:
The veterinary care is as always fantastic
I am disappointed that invoices are not issued showing break down of costs.. With examinations occurring without the owner being present, it is not easy to know what treatment has been given. A...
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Admin
Muddy Paws
5 years ago
Thank you for our review. We provide your Pet's Insurance, it seems your comment is regarding a recent experience at your Vets. Your Vet should always offer an Invoice which breaks down the treatment and the cost of the treatment, especially as you cannot be present at Consultations at the moment. If we can be of any assistance or to discuss submitting a Claim, please call the Admin Team on 0121 308 8685 who will happily explain the process and assist you further, kind regards VetsMediCover
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RH
Robin Hogg
Feefo Verified
5 years ago
What Robin Hogg said about Muddy Paws:
Excellent service, quick and helpful.
Excellent and reassuring service. Easy and quick to access.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are happy that you found our service reassuring, quick and helpful when you needed us and hope you do not need us again in the near future as this means your Pet is fit and well. Please call the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards VetsMediCover
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PM
Paul Massey
Feefo Verified
5 years ago
What Paul Massey said about Muddy Paws:
Sorted my claim Extremely quick. Very impressed! Good communication!
Sorted my claim Extremely quick. Very impressed! Good communication! Had to pay initially but that was down to my vets practice. They kept in contact with both my vets and myself throughout.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is great to hear that your recent claim was settled extremely quickly, especially as your Vet had requested you paid them, and then claimed from your Insurer. We hope your Dog has made a full recovery. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover
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AH
Audrey Harmer
Feefo Verified
5 years ago
What Audrey Harmer said about Muddy Paws:
Excellent
Excellent customer service. Clear communication and rapid response to my request
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are delighted to hear Excellent Service and rapid response. We do hope you do not need us in the near future, but please call the Admin Team on 0121 308 8685 if you require any further assistance, kind regards VetsMediCover
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RS
Roy David Smith
Feefo Verified
Winteringham
5 years ago
What Roy David Smith said about Muddy Paws:
Short notice we had for vetinary advice was short and a weekend, we were given expert attention, naturally at a cost.
We completed the claim form when our dog had recovered where we had no issues at...
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Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is always nice to hear we would be recommended to other Pet owners and we are happy to hear your recent Claim was dealt with smoothly. We hope your Dog has made a full recovery now. Please do not hesitate to contact our Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards VetsMediCover
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CW
Carey Wood
Feefo Verified
5 years ago
What Carey Wood said about Muddy Paws:
had no issues with them ,when i made a claim they paid
very good service
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are happy to hear your Claims process was smooth and you are happy with the service you received. We do hope you do not need us in the near future, but please contact the Admin Team on 0121 308 8685 if we can be of any assistance, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Would recommend
I’ve been a customer of vets Medicover for over ten years and have since also taken out a policy for my new dog. I have had to claim on a number of occasions over the years and they have also been...
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Admin
Muddy Paws
5 years ago
Thank you for our 5* review. To hear you would recommend us and that when Claiming we have been quick to pay and without hassle is just what we like to hear. We do hope you do not need us again too soon, but we are here if you do, kind regards VetsMediCover
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
