Claims were dealt with swiftly. Comprehensive cover. Unfortunately premiums went up quite high in the last years -,however this seemed to have happened with lots of insurances.
Admin
Muddy Paws
5 years ago
Thank you for our 4* review. It is always good to hear that any Claim has been dealt with swiftly. We do hope you do not need to contact us too soon as this means your Pet is fit and well, however please contact the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards, VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
VetsMediCover excellent service. 5 STARS!
VetsMediCover paid for our dogs expensive hip operation and we couldn’t be more pleased. A very simple process from start to finish.
Sarah Bascombe
Muddy Paws
5 years ago
Good morning
Thank you for your wonderful 5* review for VetsMediCover. We are so pleased to hear that our policy has provided you with the cover needed for your pet's recent treatment and more importantly, hope that she is making a speedy recovery.
If we can be of any further assistance, then please do not hesitate in contacting any of our customer service team.
Kind regards
VetsMediCover
0121 308 8685
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Trusted Customer
Feefo Verified
5 years ago
I have been with them for many years and I have never had any problem with claims I have made, just a bit shocked with recent increases to premiums.
Admin
Muddy Paws
5 years ago
Thank you for our 4* review. It is always good to hear that any claims submitted have been dealt with smoothly. When the Underwriter sets the Premium any claims made will be taken into account, this combined with your Pet's age and breed will have an impact on the Premium. Please do not hesitate to contact us if we can be of any assistance, kind regards VetsMediCover
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SH
Sue Harris
Feefo Verified
5 years ago
What Sue Harris said about Muddy Paws:
Policy that doesn’t provide cover - misleading
Not adequate
Sarah Bascombe
Muddy Paws
5 years ago
Dear Mrs Harris
We are sorry to hear that you have found our policy misleading and that it hasn't provided the cover that you required.
This is not the response that we like to receive from our customers, therefore, a member of our customer service team will contact you directly to find out more information in relation to this matter and to see if we can assist you further.
Kind regards
Team VMC
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Trusted Customer
Feefo Verified
5 years ago
I would be happy to write another review once the claim has been completed. Currently, the staff have been very friendly but, I was told it would take 2 weeks to review my claim, 3 weeks on it still...
Read more
Admin
Muddy Paws
5 years ago
Thank you for our review. I am so sorry to hear the Claim has not been reviewed completely. I will contact the Claims Team and will then provide you with an update as appreciate your Dog is requiring surgery and this situation is far from ideal. Kind regards VetsMediCover
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JG
Jill Guscott
Feefo Verified
Worthing
5 years ago
What Jill Guscott said about Muddy Paws:
Excellent telephone manner
I have always found VetsMediCover very helpful over the telephone and I have had no trouble at all with them.
Sarah Bascombe
Muddy Paws
5 years ago
Dear Mrs Guscott,
Thank you for your Feefo review and the kind words regarding our customer service. It is always pleasing to hear such comments. I do hope that you will not require the benefit of your policy for some time to come but please be assured that if do have any queries or concerns, then our teams will be on hand to assist you.
With kind regards
VetsMediCover
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PB
Patricia Bacon
Feefo Verified
5 years ago
What Patricia Bacon said about Muddy Paws:
Worth the money
Always quick and efficient easy to contact and helpful, very quick payment recommend to anyone who has continued treatment for pet
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are delighted to hear we are helpful and easy to contact and that you would recommend us to other Pet owners. We do hope you do not need us too soon but please contact us if we can be of any further assistance, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Claim quickly resolved.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are delighted to hear your Claim was settled quickly and hope your Pet has made a full recovery. Please do not hesitate to contact our Admin Team if we can be of any further assistance, kind regards VetsMediCover
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Trusted Customer
Feefo Verified
5 years ago
Expensive
No problems with service but price more than doubled on renewal
Admin
Muddy Paws
5 years ago
Thank you for our review. We are pleased you are happy with the service provided. Regarding the Premium increase, the Premium is set by the Underwriter and they take various factors into account when setting the Premium for the next Policy period, your previous claim would have been taken into account. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover
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DM
Dianne Moore
Feefo Verified
5 years ago
What Dianne Moore said about Muddy Paws:
Great company
Such an amazing insurance company always paying my claims quickly
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It really does please us to read we are a great company to deal with and that Claims are settled quickly. We hope you do not need us again too soon, however please contact the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
