V12 Retail Finance is no longer an active Feefo customer
Displaying all 5,265 reviews
Trusted Customer
8 years ago
Be very careful when you sign a credit agreement as they are charging me £45 for early settlement...so be very careful.
Rebekah Clark
V12 Retail Finance
8 years ago
Good afternoon,
I am sorry that you have had reason to contact us regarding this matter. Thank you for taking the time to speak with me today regarding your concerns. All our Buy Now Pay Later (BNPL) products are subject to a settlement fee which is outlined in our credit agreements.
I am pleased we have now been able to address your concerns. However, in the event that you have any further queries, please contact our Customer Services Department on 02920 468 900.
Rebekah Clark
Customer Resolutions Executive
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Trusted Customer
8 years ago
What Trusted Customer said about V12 Retail Finance:
Fantastic
Good service very fast results
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Trusted Customer
8 years ago
What Trusted Customer said about V12 Retail Finance:
Quick and easy and responded quickly.
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Trusted Customer
8 years ago
What Trusted Customer said about V12 Retail Finance:
New bike !!
V12 helped me to get the new mountainbike I wanted ..With no problem at all 👍
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Trusted Customer
8 years ago
What Trusted Customer said about V12 Retail Finance:
Happy with service
Good interest rates fast efficient decision
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Trusted Customer
8 years ago
What Trusted Customer said about V12 Retail Finance:
Straightforward and easy to complete application forms. No problems at all.
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Trusted Customer
8 years ago
Great service no hassle
A very straight forward approach and process customer relations excellent highly recommended
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Trusted Customer
South London
8 years ago
What Trusted Customer said about V12 Retail Finance:
As always, a very prompt and courteous experience. 10/10
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Trusted Customer
8 years ago
Very slow service on last item purchased
Took too long to sort finance out,I waited for hours really got fed up in the end was close to not buying the musical instruments
Lisa
V12 Retail Finance
8 years ago
Thank you for your comments, we always aim to improve our service for our customers. I am sorry to hear you experienced delays when placing your application with us. I am pleased to hear the issue has now been resolved.
Kind Regards,
Lisa Higgins
Customer Resolutions Executive
Trusted Customer
8 years ago
Still unhappy
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Trusted Customer
8 years ago
What Trusted Customer said about V12 Retail Finance:
Second time I have had a bike and never had a complaint or and issue
V12 Retail Finance is owned by Secure Trust Bank plc and is a UK specialist Retail Finance provider. Based in Cardiff, V12 has been offering Retail, Point of Sale and Interest Free Finance and for over 20 years, specialising in Online Finance for the past 10 years.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
V12 Retail Finance is owned by Secure Trust Bank plc and is a UK specialist Retail Finance provider. Based in Cardiff, V12 has been offering Retail, Point of Sale and Interest Free Finance and for over 20 years, specialising in Online Finance for the past 10 years.