V12 Retail Finance is no longer an active Feefo customer
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Trusted Customer
8 years ago
Rude, slow, information gathering
They were slow, then quite rude to me when they phoned me and ask questions which was information gathering and nothing about the loan and would not process the loan until I gave them all the...
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Lisa
V12 Retail Finance
8 years ago
Thank you for your comments, we always aim to provide the best possible service, so it is disappointing to hear that we have not. In order to look into this matter, I have passed your review to our Customer Resolutions Team, who will investigate and provide you with a response.
If you wish to discuss this matter or have any further queries, please call us on 02920 468 900.
Kind Regards,
Lisa Higgins
Customer Resolutions Executive
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Trusted Customer
8 years ago
The hold on the phone was 27 minuets.
Lisa
V12 Retail Finance
8 years ago
Thank you for your comments, I am sorry to hear that you have had reason to complain. In order to look into this matter, I have passed your review to our Customer Resolutions Team, who will investigate and provide you with a response.
If you wish to discuss this matter or have any further queries, please call us on 02920 468 900.
Kind Regards,
Lisa Higgins
Customer Resolutions Executive
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TC
Trusted Customer
8 years ago
What Trusted Customer said about V12 Retail Finance:
Excellent
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Trusted Customer
8 years ago
What Trusted Customer said about V12 Retail Finance:
Super-easy, efficient, quick, clear service thank you.
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Trusted Customer
8 years ago
What Trusted Customer said about V12 Retail Finance:
process of application was pretty straight forward and the follow up documents supplied on line and the paper agreement followed swiftly.
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Trusted Customer
Cardiff
8 years ago
What Trusted Customer said about V12 Retail Finance:
fantastic service pleasure to use
the online application was easy to follow and all the instructions were clear and gave an overall stress free application
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Trusted Customer
8 years ago
What Trusted Customer said about V12 Retail Finance:
Amazing service if you need help!
Everything is super simple and understandable!
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Trusted Customer
8 years ago
Highly recommended.
Totally hassle free and easy process.
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Trusted Customer
8 years ago
What Trusted Customer said about V12 Retail Finance:
Excellent
Excellent service with a very quick decision would recommend
V12 Retail Finance is owned by Secure Trust Bank plc and is a UK specialist Retail Finance provider. Based in Cardiff, V12 has been offering Retail, Point of Sale and Interest Free Finance and for over 20 years, specialising in Online Finance for the past 10 years.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
V12 Retail Finance is owned by Secure Trust Bank plc and is a UK specialist Retail Finance provider. Based in Cardiff, V12 has been offering Retail, Point of Sale and Interest Free Finance and for over 20 years, specialising in Online Finance for the past 10 years.