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Utility Point Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 302 reviews

Trusted Customer

7 years ago

What Trusted Customer said about Utility Point:

Really very poor response time. I tried unsuccessfully to contact them over six times via telephone and email. It wasn't until I tried messenger that I got a response. These advisors were really...

India

Utility Point

7 years ago

Good afternoon, thank you for your comments. We understand you spoke to our adviser Jennifer today who talked through your concerns and queries. We are sorry to hear you had trouble getting through however, hopefully now after speaking to Jennifer we have restored a bit of faith back for you. Thank you again, Utility Point.

Trusted Customer

Scarborough

7 years ago

What Trusted Customer said about Utility Point:

First Class Customer service.

First Class customer service and excellent communication whilst transferring my energy service to Utility Point.

Trusted Customer

7 years ago

Easy.

Efficiently handled throughout.

Trusted Customer

7 years ago

The service was excellent staff curtious and polite

Trusted Customer

7 years ago

What Trusted Customer said about Utility Point:

Switching to Utility Point

I've very limited experience with them so far as I have just moved over to them but they've kept me informed throughout the process with emails and have setup an online account for me so I can keep a...

Trusted Customer

MANSFIELD

7 years ago

What Trusted Customer said about Utility Point:

I have rated 'Utility Pont's service as average because I haven't really had time to formulate an accurate opinion. I look forward to having an opportunity to give 'Utility Pont' a higher score.

India

Utility Point

7 years ago

Hi Mr Ball, thank you for your fair and honest review. We look forward to hearing your comments further when you have had the opportunity to speak to our team. Thank you, Utility Point.

Trusted Customer

7 years ago

I've had to reduce my rating because of the confusing communications. You tell me that I'm due to give you my first-meter reading, thereby inferring that I am a customer yet you fail to recognise me as a customer when I try to 'e' mail you.

India

Utility Point

7 years ago

Hi Mr Ball .We send an email 5 days before the supply joining us requesting a meter reading to be submitted to provide customers enough notice so they can provide us their opening reading in time. We also aim to respond to emails with 3-5 working days to which we believe we have achieved with yourself. Thank you and please do not hesitate to get in touch if you have any further queries. Warmest Regards, Utility Point.

Trusted Customer

7 years ago

What Trusted Customer said about Utility Point:

Not good as yet.

Need an account on line, not provided as yet as I need to give meter readings as have just moved.

Trusted Customer

7 years ago

So far so good

Very good regular updates as to progress with switching

Trusted Customer

7 years ago

What Trusted Customer said about Utility Point:

I have been asked for my meter readings but I cannot set up an account to submit them. It goes straight to log in and I am not recognised. Paul Platten

India

Utility Point

7 years ago

Hi Paul, thank you for your comment. We understand you spoke to one of our advisers this morning who has helped set up your account now. We would like to hear your comments on how the query was resolved for you. Thank you again, Utility Point.

Trusted Customer

7 years ago

What Trusted Customer said about Utility Point:

A+++++

Made life a lot easier and their prices are good

India

Utility Point

7 years ago

Good morning, thank you for your 5* review! Hopefully you will now be saving with us. Please do not hesitate to get in touch if you require further assistance. Warmest Regards, Utility Point.

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