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Urban Brew UK Reviews | Customer Service Reviews for https://www.feefo.com/reviews/urban-brew-uk | Feefo

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Malc Berwick

Worcestershire

7 days ago

Date of purchase: 12/07/2024

What Malc Berwick said about Urban Brew UK:

Great service . Product well packed . Arrived as expected with regular updates . The intense#10 good tasting coffee and the chocolate excellent although a touch sweet . All in all no complaints .

Vincent

Urban Brew UK

5 days ago

Hi Malc, So glad to hear that you're enjoying your Urban Brew experience with us. Thanks so much for taking the time leaving this lovely review. We hope you keep enjoying. Cheers! 😊☕ - Vince

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David Rozier

8 days ago

Date of purchase: 11/07/2024

What David Rozier said about Urban Brew UK:

Great service and product

Vincent

Urban Brew UK

8 days ago

Thanks so much for this review. We're so glad our pods and service are making you happy! I hope you keep enjoying your coffee from us. Cheers David! 😊☕ --Vince

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Trusted Customer

8 days ago

Date of purchase: 11/07/2024

Ordered some pods and they were despatched super quickly, unfortunately I'd not realised, in my excitement, that they would not fit my machine as I use Vertuo pods. Emailed, the pods were en route, g

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Vincent

Urban Brew UK

8 days ago

So glad to hear that you're enjoying your Urban Brew experience! Thank you so much for taking the time to share this lovely review with us. Cheers! 😊❤☕ - Vince

Product reviews

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Aaron

UK

9 days ago

Date of purchase: 10/07/2024

What Aaron said about Urban Brew UK:

Delivered within 48 hours. We ordered a box of each intensity to try Urban brew pods. The 10 intensity pod was our favourite, it's smoother, cuts through milk well for a flat white and is perfect for

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Vincent

Urban Brew UK

8 days ago

Hi Aaron, Thank you so much for taking the time to share this lovely review! I’m super happy that you enjoyed our coffee, and you found the intensity for you! Keep enjoying! 😊☕ --Vince

Product reviews

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Rob Abell

11 days ago

Date of purchase: 08/07/2024

What Rob Abell said about Urban Brew UK:

Efficient and easy ordering service, delivered in plenty of time, no concerns or criticisms... :)

Vincent

Urban Brew UK

11 days ago

Thank you for your lovely feedback! So glad to hear that you're enjoying your Urban Brew experience with us. Cheers! 😁❤☕ - Vince

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Trusted Customer

16 days ago

Date of purchase: 03/07/2024

Prompt delivery of a really excellent coffee with updates to tell me what was going on.

Vincent

Urban Brew UK

16 days ago

Thank you so much for the positive feedback! We hope you keep enjoying! 😊☕ - Vince

Product reviews

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Barry Allen

17 days ago

Date of purchase: 02/07/2024

What Barry Allen said about Urban Brew UK:

Package arrived quickly

Vincent

Urban Brew UK

17 days ago

Thank you so much for reaching out to us. Unfortunately our pods are only compatible with the Nespresso Original line systems. I will reach out to you via email.💔💔 - Vince

Product reviews

Advertising said that pots were compatible with Nespresso machines, but they don’t fit my Vertuo. Clearly I misunderstood!

Vincent

Urban Brew UK

17 days ago

Unfortunately we don't make pods for the Nespresso Vertuo machine. The pods for the Vertuo machine have a different larger design to the Classic/Original line pods and are also barcoded so no third party pod producer can make pods for the Vertuo system. Only Nespresso can make Vertuo pods. I will reach out to you via email and do all that we can to make sure that you are happy! - 😊☕ - Vince

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David O'Connor

2 months ago

Date of purchase: 10/05/2024

What David O'Connor said about Urban Brew UK:

The pods won't work in my machine. When I insert the Urban pods and attempt to close the lid, no matter how much force I put on it to close, there is so much resistance that I am afraid that it will d

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Vincent

Urban Brew UK

2 months ago

Thank you so much for this feedback and so sorry to hear of this experience. I will be passing this feedback onto the team to discuss as well. We appreciate the good and the not so good feedback as this helps us better grow. I will reach out to you via email and do all that we can to make sure that you are happy! - 😊☕ - Vince

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David O'Connor

1 month ago

3 weeks gone and still no reply from Urban Brew about coffee pods that don't work. I'd probably avoid this company and go with someone more reputable

Vincent

Urban Brew UK

1 month ago

Hi David, We apologize for the delay in response. I have jumped in and checked this, it looks like your email has been responded already and we've processed a full refund for this order. Thank you so much for giving us a try. If there is absolutely anything else we can help you with or if you have any questions, please just let us know. ❤☕

Product reviews

Coffee pods don't work. Feel like they will break machine. For comparison EVERY other brand of pod I buy works fine; Starbucks, LOR, Costa, heck even the Aldi and Lidl ones work but the urban ones won

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Camille

Urban Brew UK

28 days ago

Thank you so much for this feedback and so sorry to hear of this experience. I will be passing this feedback onto the team to discuss as well. We appreciate the good and the not so good feedback as this helps us better grow. I will reach out to you via email and do all that we can to make sure that you are happy! - 😊☕ - Vince

They don't work in my machine.. No response from Urban brew despite letting them know and that they would reply to me.

Camille

Urban Brew UK

28 days ago

Thank you so much for this feedback and so sorry to hear of this experience. I will be passing this feedback onto the team to discuss as well. We appreciate the good and the not so good feedback as this helps us better grow. I will reach out to you via email and do all that we can to make sure that you are happy! - 😊☕ - Vince

They don't work. No response from urban brew

Camille

Urban Brew UK

28 days ago

Thank you so much for this feedback and so sorry to hear of this experience. I will be passing this feedback onto the team to discuss as well. We appreciate the good and the not so good feedback as this helps us better grow. I will reach out to you via email and do all that we can to make sure that you are happy! - 😊☕ - Vince

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Trusted Customer

2 months ago

Date of purchase: 16/05/2024

I’m very disappointed that the capsules are are compostible in my garden bin, I thought that was what I was buying. The chocolate is wonderful, I found I could make it the larger size and it still t

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Vincent

Urban Brew UK

2 months ago

Thank you so much for this feedback. Our pods are industrial compostable, and we are continuously working our way to a home compostable pod. We appreciate all feedback as this helps us better grow. I also agree the hot chocolate are delicious. ☕--Vince

Product reviews

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Owen Wright

2 months ago

Date of purchase: 13/05/2024

What Owen Wright said about Urban Brew UK:

Pods were not a consistent fit in my LO'r Barrista Coffee machine. Excessive force required to load pods; in most cases cover sprang back ejecting the pod. Refund requested and very promptly actione

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Vincent

Urban Brew UK

2 months ago

Thank you so much for this feedback and so sorry to hear of this experience. I will be passing this feedback onto the team to discuss as well. We appreciate the good and the not so good feedback as this helps us better grow. We will reach out to you via email and do all that we can to make sure that you are happy! - 😊☕ - Vince

Product reviews

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Urban Brew UK Reviews

VERY INTENSE #12Great idea, great serviceMore reviews of this product (8)View product website

INTENSE #10Great idea, great serviceMore reviews of this product (9)View product website

INTENSE #10The 10 intensity pod was our favourite, it's smoother, cuts through milk well for a flat white and is perfect for an espresso too.More reviews of this product (9)View product website

MIND BLOWING #14We found the 14 intensity pods to be too strong for us and didn't taste as smooth as the 10.More reviews of this product (8)View product website

VERY INTENSE #12We found the 12 intensity pods to be too strong for us and didn't taste as smooth as the 10.More reviews of this product (8)View product website

INTENSE #10Really excellent tasting coffeeMore reviews of this product (9)View product website

VERY INTENSE #12Really excellent tasting coffee, recommendedMore reviews of this product (8)View product website

MIND BLOWING #14Excellent coffee recommendedMore reviews of this product (8)View product website

INTENSE #10Advertising said that pots were compatible with Nespresso machines, but they don’t fit my Vertuo. Clearly I misunderstood!More reviews of this product (9)View product website

CHOCOLATECoffee pods don't work. Feel like they will break machine. For comparison EVERY other brand of pod I buy works fine; Starbucks, LOR, Costa, heck even ...More reviews of this product (6)View product website

INTENSE #10They don't work in my machine.. No response from Urban brew despite letting them know and that they would reply to me.More reviews of this product (9)View product website

MIND BLOWING #14They don't work. No response from urban brewMore reviews of this product (8)View product website

MINT CHOCOLATENot tried it yet. Excellent service.More reviews of this product (1)View product website

CHOCOLATEI in a loop,, I’ve already answered this question ?More reviews of this product (6)View product website

MIND BLOWING #14Pod not fit for use in my coffee machineMore reviews of this product (8)View product website

VERY INTENSE #12Pod not fit for use in my coffee machineMore reviews of this product (8)View product website

INTENSE #10Pod not fit for use in my coffee machine.More reviews of this product (9)View product website

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