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Universal Fans Reviews | Customer Service Reviews for https://www.feefo.com/reviews/universal-fans | Feefo

Displaying all 1,873 reviews

Trusted Customer

4 hours ago

Date of purchase: 01/07/2025

Excellent service and advice!

Delivers the results l am after. And is silent as stated.

Trusted Customer

4 days ago

Date of purchase: 24/06/2025

The returns policy is terrible.

The return policy is terrible. The product did not work and they send me long-winded explinations almost cirtainly made up by chat GPT. I purchesed a replacment product from another company which...

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Vanessa

Universal Fans

1 day ago

Thank you for your feedback We’re sorry to hear that you were not happy with our service. There are several factors which can affect a fan's ability to remove steam from a bathroom, from the size of the room, to the temperature/length of the shower taken. When we are contacted before purchase (The sales team is available via chat, phones, and email during business hours), we are happy to assist with locating a fan which may be suitable for your bathroom. However, once the fan is installed, we cannot accept the return as outlined on our website, since the unit is no longer saleable. We can see that the customer service team was able to assist by providing a special discount on a large fan. We hope that this new unit is working well for you.

Product reviews

Vanessa

Universal Fans

1 day ago

Thank you for reaching out The Luna Pro is a highly popular fan, and we have sold hundreds throughout the years. This unit is often great for smaller bathrooms, and we have received a lot of great feedback. However, it is hard to compare this with an old unit which has been installed for a number of years. Until recently, fans were often installed without checking the amount of air changes they would provide. This led to fans that were overpowered being installed, as it is generally believed that ‘more is better’, which is not always the case. If this is what happened in your situation, a fan that provides 15-25 air changes an hour (which is what we normally look at) would not be as quick at removing steam as a fan that provides 40 air changes an hour.

Trusted Customer

8 days ago

Date of purchase: 12/06/2025