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UnderTheDoormat Reviews

Rated
Excellent
Service
4.5
/5
Product
4.5
/5

5

4

3

2

1

108

24

4

1

8

145

ratings over the past year

143 out of 1,015 reviews
Time:
Past year
EC
Elsa Chen
台北
6 months ago
Date of purchase: 02/12/2024
What Elsa Chen said about UnderTheDoormat:
房源漂亮!服務快速
對於訊息回覆快速,遇到問題能快速解決! Wi-Fi無法使用,也立刻給另外一組,缺少洗衣球隔天補充一顆,因為不夠使用請他再補,也有再提供,房源整理很乾淨,房間很漂亮,有家的感覺
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Richard
UnderTheDoormat
6 months ago
Dear Elsa, Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We now look forward to welcome you next time for another fantastic stay. Best Wishes, Sonali on behalf of UnderTheDoormat.
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Trusted Customer
6 months ago
Date of purchase: 02/12/2024
Great place will definitely stay again
Helpful and timely reply to questions
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Richard
UnderTheDoormat
6 months ago
Dear Guest, Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. Your fantastic review helps us work hard to deliver the best possible service everyday. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.
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Rhoda Walker
6 months ago
Date of purchase: 02/12/2024
What Rhoda Walker said about UnderTheDoormat:
Would recommend
Staff were so friendly & helpful
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Richard
UnderTheDoormat
6 months ago
Dear Rhoda, Thank you for your kinds words about our staff, we'll ensure that they are informed of your message! It was a pleasure to be able to host you during your stay in London and we wish you a safe and smooth journey home :). Kind regards, Denison from UnderTheDoormat
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Dominic Philpot
6 months ago
Date of purchase: 02/12/2024
What Dominic Philpot said about UnderTheDoormat:
Great apartment but watch the instructions!
The service getting to speak to the right person when we were waiting to get in was a little confusing. Ended up phoning the helpdesk ( which I had to google to find). It made us feel nervous that we...

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Richard
UnderTheDoormat
6 months ago
Dear Dominic, We appreciate your feedback and thank you so much for taking the time to write such a great review. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.
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Trusted Customer
6 months ago
Date of purchase: 02/12/2024
Friendly greeting and help during our stay from reception team
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Richard
UnderTheDoormat
6 months ago
Dear Guest, Thank you for taking the time to leave such a positive review, we are delighted to hear that your experience matched that of the luxury standards we strive for. We are thankful for having the opportunity to host you during your stay in London and would look forward to seeing you again! Kind regards, UnderTheDoormat Team
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Berliyanti Masfirdaus
Rotterdam
6 months ago
Date of purchase: 02/12/2024
What Berliyanti Masfirdaus said about UnderTheDoormat:
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Richard
UnderTheDoormat
6 months ago
Dear Berliyanti, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London. Best Wishes, Sonali on behalf of UnderTheDoormat.
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Trusted Customer
6 months ago
Date of purchase: 15/11/2024
Fantastic service upon check in.
Would 100% stay again, location is fantastic, lots of shops and restaurants and the tube is steps away!!
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Richard
UnderTheDoormat
6 months ago
Dear Guest, thank you for your amazing review, it was a delight to be able to host you! We would be pleased to have the opportunity to host you again, please feel free to reach out if ever in London! Kind regards, UnderTheDoormat Team
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Trusted Customer
6 months ago
Date of purchase: 22/11/2024
Prestations de qualité
Très bien situé pour trajet aéroport Stanted, proche métro, au calme, appartement spacieux, grands lits, 2 salles de bain.
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Richard
UnderTheDoormat
6 months ago
Dear Guest, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation. Best Wishes, Sonali on behalf of UnderTheDoormat.
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Trusted Customer
6 months ago
Date of purchase: 22/11/2024
Superb and very responsive
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Richard
UnderTheDoormat
6 months ago
Dear Guest, We appreciate your feedback and thank you so much for taking the time to write such a great review. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.
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Trusted Customer
6 months ago
Date of purchase: 22/11/2024
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Richard
UnderTheDoormat
6 months ago
Dear Guest, thank you for staying with us. The number of emails is necessary if a guest does not complete all of the needed booking information prior to their stay, as we want to ensure that this is done before arrival. To discuss any other specific details about the apartment, please feel free to reach out to us at 3sloanegardens@underthedoormat.com and we will be happy to resolve any concerns. Have a nice day, UnderTheDoormat Team
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About UnderTheDoormat
Travel Accommodation
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210 New Kings Road, London, Greater London, SW6 4NZ, United Kingdom
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About UnderTheDoormat
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