I was disappointed that the mats looked very faded against the runner I did phone in and was told someone would contact me but they failed to do so, as the weather was so wet I had to use them. I...
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Turtle Mat
Turtle Mat
14 years ago
So sorry to hear that you have not had the best experience in dealing with Turtle Mat, but glad you are happy with the mats themselves. I am unsure at this point, but will be investigating, why your query was not passed on to us here to call you back. We want and strive to ensure all our customers receive a really great service and are sorry that was not the case for you. If you want to get in touch directly to discuss further please don't hesitate to email info@turtlemat.co.uk (marking the email for my attention) and we can discuss in more detail.
My apologies again and best wishes, Becca
Rebecca Wilson
Product reviews
Date of purchase: 05/11/2010
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Trusted Customer
Feefo Verified
14 years ago
It is the same as other turtle mats that I have had in the past.
i have brought your products for the last 20 years and have always been delighted with them. i still have the original ones and they look as good as new.
Eve, so sorry to hear that you're not happy with your Cotswold Stripe Mat and that you've found it to leave black marks in your washing machine. This is not a problem we've ever encountered with the mats before, nor should it happen. Turtle Mats are designed to be happily washed repeatedly at 40 degrees, so I can only imagine this to be a rare faulty mat. If you'd like to get in touch with us directly here via info@turtlemat.co.uk (and mark it for my attention) we can discuss in detail next steps in getting a replacement out to you as soon as possible.
Apologies again and best wishes, Becca
Rebecca Wilson
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.