Hi Lucy,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality. This means a lot to us.
Kind Regards,
Turtle Mat - Laura
Good Afternoon,
It's a shame to hear you're unhappy with your mat, this is of course not what we want to hear.
Sadly, I can't find any details that this issue has been raised to us prior to this review. If you could kindly allow us opportunity to discuss and put things right for you by emailing info@turtlemat.co.uk I would appreciate it.
Kind Regards,
Turtle Mat - Laura
Hi Elizabeth,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and our packaging. This means a lot to us.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat - Laura
I ordered the mat on a Friday morning but dispatch didn't occur until the following Tuesday, which I think is a little slow. Arrived on Thursday by Parcelforce. Excellent communication throughout.
Excellent service and communication from this company!
Laura
Turtle Mat
1 month ago
Hi Teresa,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service and the product received.
Kind Regards,
Turtle Mat - Laura
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.