Thank you for your comments, we always welcome the opportunity to correct and improve ourselves, and it can only be done when clients offer us feedback as you have. Your Primary agent is away on an extended leave, and we understand in her absence you did not receive the level of service you are accustomed to. We always strive to meet our client’s needs, and apologize for the delays you may have experienced. I would ask for an opportunity to discuss this further and will make myself available at a convenient time for you. We value your business and look forward to working with you and restoring your faith in our service!
Kelly Sousa
VP Sales
kelly@tullyluxurytravel.com
855 265 0890 x6226