Hello TripADeal Traveller,
Thank you for your email and for taking the time to let us know how you experienced your recent 17 Day 2 for 1 Italy & Greece tour.
As we cannot have a representative on every tour, and everyone can have their own personal experience, feedback from our travellers is invaluable to us in order to know what is working well and where there is room for improvement.
TripADeal very much appreciates candid and constructive reviews of the packages we offer as we are always working on ways to continually improve our travellers overall holiday experiences and your feedback is the best way for us to achieve that.
Your feedback also allows us the opportunity to communicate our expectations to local ground operators, should we feel feedback provided indicates that the standards we would expect to be provided to our travellers are not being met.
We are sorry to hear that there have been some issues on tour regarding the accommodation provided and some confusion at the end of your trip in the midst of the flooding in Venice. Thank you also for providing photos which support the matters you have highlighted.
Please be assured that we have shared the matters that have been referred to here with our local ground operators and with our Product Development Team.
As previously mentioned your feedback allows us the opportunity to review our current and future packages so that we can keep our promise of delivering quality travel experiences that are easily accessible and hassle free.
We would hope that you have enjoyed your time away and come away from your holiday with some fabulous memories. There certainly are some fantastic sites to see and experience in Italy & Greece!
Thank you again for taking the time to share your experience with us, both your feedback and the time you have taken to provide it are very much appreciated.
If you would like to add to the feedback you have provided or respond to the comments made here then you can do so by contacting TripADeal directly on the link provided below;
https://www.tripadeal.com.au/contact-us
We would hope to have you joining us again soon on another TripADeal adventure.
Kind regards,
TripADeal Team 🌴
