TravelUp Reviews

Good afternoon, Thank you for taking the time to leave your feedback. We're sorry to hear you've experienced difficulties unsubscribing from our emails, and we apologise for the frustration this has caused. We'd like to help resolve this as quickly as possible. Please email us at admin@travelup.com using the email address that's receiving the messages, and our team will investigate the issue and ensure your request is actioned. Thank you for bringing this to our attention, and we appreciate your patience while we assist you. Regards, TravelUp

Good afternoon, Mr. Allen, Thank you for your 4-star review! We're delighted to hear that you had such a positive experience with TravelUp. It's wonderful to know that our communication, travel updates, and well-organised travel arrangements helped make your journey smooth and enjoyable. We're especially pleased that you found our flight notifications, including gate and baggage carousel information, helpful throughout your trip. Providing timely updates and attentive service is something we continually strive for. Thank you for your kind feedback and recommendation. We truly appreciate your support and hope to have the opportunity to assist you with your next adventure. Regards, TravelUp

Good afternoon, Mr. Gnananandan, Thank you for your wonderful 5-star review! We're delighted to hear that you were pleased with our service. Your kind feedback is greatly appreciated and motivates our team to continue providing the best possible experience for our customers. Thank you for choosing TravelUp. We look forward to assisting you with your future travel plans. Regards, TravelUp

Good afternoon, Mr. Adesanya, Thank you for your 4-star review! We're delighted to hear that you found competitive fares, a clear itinerary, and a range of convenient payment options when booking with TravelUp. We also appreciate you taking the time to highlight the issue you experienced when trying to locate your booking in the TravelUp app. Your feedback is valuable and will help us as we continue to improve our app and provide a smoother experience for our customers. Thank you for choosing TravelUp. We look forward to assisting you with your future travel plans. Regards, TravelUp

Good afternoon, Mr. Taso, Thank you for your fantastic 5-star review. We're delighted to hear that you found our website easy to use and that your booking experience was smooth from start to finish. It's wonderful to know that your ticket was issued successfully and that your travel experience with the airline went exactly as planned. We're also pleased to hear that you had no issues during your journey and that everything worked seamlessly. Providing a straightforward, reliable and hassle-free booking experience is what we strive for, so it's great to know we met your expectations. Thank you for choosing us for your travel plans. We truly appreciate your support and look forward to assisting you again in the future. Regards, TravelUp

Good afternoon, Mr. Hamza, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating and disappointing it must have been to wait for assistance and then not receive the follow-up contact that was promised. We appreciate how important timely communication is, particularly when customers are seeking support with their travel arrangements. We regret that your experience with our customer service did not meet the standards we aim to provide. Please accept our sincere apologies for the inconvenience and frustration caused. Your feedback is important to us, and we will ensure that your comments regarding response times and follow-up communication are shared with the relevant teams for review as we continue to work on improving our customer service experience. Thank you for bringing your concerns to our attention. Regards, TravelUp

Good afternoon, Mr. Gill, Thank you for your wonderful review. We're delighted to hear that you found our reminders helpful. We understand how important timely updates and notifications are when travelling, and we're pleased that our communications helped keep you informed throughout your journey. Thank you for choosing us for your travel plans. We truly appreciate your support and look forward to assisting you again in the future. Regards, TravelUp

Good afternoon, Mr. Abacaro, Thank you for your fantastic 5-star review. We're delighted to hear that you found our service to be excellent and that you appreciated the fast and timely updates, particularly regarding gate changes. We understand how important it is to keep travellers informed throughout their journey, and we're pleased that our notifications helped make your travel experience smoother and more convenient. Thank you for choosing us for your travel plans. We truly appreciate your support and look forward to assisting you again in the future. Regards, TravelUp

Good morning, Mrs. Mansha, Thank you for your amazing 5-star review. We are absolutely delighted to hear that you had such a wonderful experience with us. Your kind words and support mean a great deal to our team, and we're thrilled that we were able to provide a service that left such a positive impression. Thank you for choosing us for your travel plans. We truly appreciate your trust and look forward to helping you create many more great travel experiences in the future. Regards, TravelUp

Good morning, Mr. Wasajja, Thank you for your fantastic 5-star review and for choosing TravelUp again. We're delighted to hear that you had another positive experience with us and that you found our updates to be prompt and helpful throughout your journey. Providing our customers with reliable service and ongoing support from booking through to travel is something we pride ourselves on. Your continued trust and loyalty mean a great deal to us, and we're thrilled to know that you would choose to travel with us again in the future. Thank you for your kind feedback, and we look forward to assisting you with your next trip. Regards, TravelUp