TravelUp Reviews

Good morning, Mr. Mandunya, Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our travel information easily accessible and appreciated the regular updates throughout your journey. Keeping our customers informed at every step is very important to us. Thank you for choosing TravelUp, and we wish you many more enjoyable journeys with us! Regards, TravelUp

Good afternoon, Mrs. Harris, Thank you for sharing your feedback. We are truly sorry for the frustration and distress caused by your experience. We sincerely apologise for the difficulties you faced when trying to contact our team, the lack of response to your emails and the delays in receiving the assistance you were promised. We understand how upsetting it must have been to feel that your concerns were not being properly addressed, particularly regarding a refund you believe is due. We take your comments regarding communication and customer service very seriously and would like the opportunity to review the matter. Please email us at admin@travelup.com with your booking reference so our Customer Relations team can investigate your concerns further. We sincerely apologise again for the inconvenience caused and appreciate you bringing this matter to our attention. Regards, TravelUp

Good afternoon, Mr. Samms, Thank you so much for your fantastic 5-star review! We're delighted to hear that you were happy with our service and found everything to be as expected. It's great to know you experienced no issues. Thank you for choosing us, and we look forward to assisting you again in the future! Regards, TravelUp

Good morning, Mr. Raza, Thank you for your 5-star rating. We are delighted to know that you had a positive experience with us. Your support and feedback are greatly appreciated, and it means a lot to our team to receive such a wonderful rating. Thank you for choosing us for your travel needs. We look forward to assisting you again in the future and helping to make your next trip just as enjoyable. Regards, TravelUp

Good afternoon, Mr. Quinan, Thank you for sharing your feedback. We're very sorry to hear about the difficulties you experienced with your booking and the long wait to reach our customer service team. We understand how frustrating it must have been to wait 46 minutes, only to be left with music when you finally reached the front of the queue. We also apologise for the confusion regarding the information provided during your booking. This is not the level of service we aim to provide. Please email us at admin@travelup.com with your booking reference so our Customer Relations team can review your concerns and investigate what happened. We sincerely apologise again for the inconvenience caused and appreciate you bringing this to our attention. Regards, TravelUp

Good morning, Mr. Bhuiya, Thank you so much for your fantastic 5-star review! We're delighted to hear that you received excellent service from TravelUp. Your kind feedback is greatly appreciated by our team. Thank you for choosing us, and we look forward to assisting you again in the future! Regards, TravelUp

Good morning, Ms. Wedderburn, Thank you so much for your wonderful 5-star review! We're pleased to hear that you were kept informed about your flight and found our updates helpful. Keeping our customers informed throughout their journey is very important to us. Thank you for choosing TravelUp, and we look forward to assisting you again in the future! Regards, TravelUp

Good morning, Mrs. Awan, Thank you so much for your fantastic 5-star review! ⭐ We're delighted that you had a positive experience with TravelUp. Your kind feedback is greatly appreciated by our team. Thank you for choosing TravelUp, and we look forward to assisting you again in the future! Regards, TravelUp

Good morning, Thank you so much for your fantastic 5-star review! We're delighted to hear that you were pleased with our prices. We always aim to offer competitive fares while providing a smooth booking experience. Thank you for choosing TravelUp, and we look forward to assisting you again in the future! Regards, TravelUp

Good afternoon, Mr. Singh, Thank you for sharing your feedback. We're very sorry to hear about the long waiting times when trying to reach our customer service team. We understand how frustrating it is to spend hours waiting for assistance. We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. Your feedback is important to us as we continue working to improve our service and response times. Regards, TravelUp