TravelUp Reviews

Good evening, Mr. Hersi, Thank you for your feedback! We’re delighted to hear that you found the ticket purchase process easy and were pleased with the pricing. Providing a smooth experience and great value for our customers is very important to us, and we’re glad your experience was a positive one. Regards, TravelUp

Good evening, Mrs. Berger, Thank you for taking the time to share your feedback. We’re glad to hear that you found our email communications helpful, however we’re very sorry for the difficulties you experienced when trying to contact us and with checking in for your flight. We appreciate how frustrating and concerning this must have been. We are particularly sorry to learn about the issue with your passport information not being passed correctly to the airline. This is certainly not the standard of service we aim to provide, and we understand the impact this would have had on your travel experience. Please accept our sincere apologies for the inconvenience caused. We would very much like the opportunity to investigate this further and ensure any issues are addressed. If you are willing, please do get in touch with our customer support team with your booking details so we can look into this for you. Thank you again for your feedback. Regards, TravelUp

Good evening, Mr. Gadsby, Thank you for your review and for choosing to book with us. We’re really pleased to hear that you found our business class fares to be among the best available for your travel dates. We’re sorry, however, for any disappointment regarding the additional charge for seat reservations. Seat selection fees are set by the airlines and can vary depending on the specific fare type, even within business class. We understand that this may have come as a surprise, and we appreciate you highlighting it. Thank you again for your feedback and for your recommendation. We hope to assist you with your future travel plans. Regards, TravelUp

Good evening, Mr. Hashmi, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that the initial booking process was reasonably smooth, and we would also like to thank you for recognising Colin Richard’s efforts — we will be sure to pass on your kind comments to him. That said, we are truly sorry for the experience you’ve described. Not receiving important updates regarding changes to check-in times, along with the difficulty you faced in contacting our support team, is not the level of service we aim to provide. We fully appreciate how frustrating and stressful this must have been, particularly given the additional cost you incurred to reschedule your ticket. We are especially concerned to hear about your experience with our phone support, including long wait times, call handling, and unfulfilled call-back promises. This is certainly not acceptable, and your feedback will be taken seriously as we work to improve both our communication processes and customer service standards. Please accept our sincere apologies for the inconvenience and frustration caused. We would still welcome the opportunity to review your case in more detail and see if there is anything further we can do to assist you. If you are willing, please do get in touch with us directly quoting your booking reference. Thank you again for your feedback. Regards, TravelUp

Good evening, Mrs. Adams, Thank you very much for your kind feedback. We’re delighted to hear that our updates helped keep you informed during your delay and onward connection. Providing clear and timely information, especially in situations like this, is something we take great pride in, so it’s wonderful to know it made your journey a little easier. We truly appreciate your recommendation and hope to assist you again in the future. Regards, TravelUp

Good morning, Mrs. Lainanimansouri, Thank you so much for your 5-star review! We’re delighted to hear that you’re happy with our customer service. Your feedback means a lot to our team and motivates us to keep providing the best possible experience. We look forward to assisting you again in the future! Regards, TravelUp

Good morning, Mr. Jaffer, Thank you for your 4-star review and for being a returning customer – we truly appreciate your continued support. We’re pleased to hear that you’ve generally had a smooth experience with us, found our prices competitive, and found our flight updates helpful. We’re sorry for any confusion caused regarding the ticket reissue fee when the airline made schedule changes. Your feedback is important, and we understand how frustrating that situation must have been. Please be assured we are always working to ensure clearer communication and a fair process in such cases. Thank you again for your honest feedback, and we look forward to assisting you with your future travel plans. Regards, TravelUp

Good morning, Mr. Kirthivasan, Thank you so much for your wonderful feedback! We’re delighted to hear that you consider our app one of the best. Your support truly means a lot to us, and it motivates our team to keep improving and delivering the best possible experience. If you ever have any suggestions or need assistance, please don’t hesitate to get in touch. Regards, TravelUp

Good morning, Mr. Littlehales, Thank you for your review. We’re sorry to see your 1-star rating, though we haven’t received any details regarding your experience or query. We’d really like the opportunity to understand what may have gone wrong and assist you accordingly. Please do get in touch with us at admin@travelup.com with further details, and a member of our team will be happy to look into this for you. We look forward to hearing from you and resolving any concerns you may have. Regards, TravelUp

Good morning, Mr. Khan, We would like to extend our sincere apologies for the delay in responding and for any inconvenience this situation has caused. The recent unrest in the Middle East has created an unprecedented disruption, and we are currently experiencing exceptionally high volumes of enquiries. Our teams are working tirelessly, handling countless of tickets each day, and we greatly appreciate your patience and understanding during these challenging circumstances. Please contact us at admin@travelup.com with the details of your booking or issue, and our team will do everything possible to help resolve it. We appreciate your patience and hope to make things right. Regards, TravelUp