Thank you for bringing this to our attention and we’re glad your consultant was friendly and prompt when returning your calls. We’ll be sure to pass on your feedback to the consultant to ensure they are more engaging and work with customers to present options in the future. We understand you have now booked with us and we are looking forward to making it a trip to remember for you & your group.
Date of purchase: 11/05/2016
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Trusted Customer
9 years ago
would like you to send all paper work to my address please I do not have a printer and that would be great if you could do that please Brett did help us to arrange booking on our cruiseand even our...
I found the process a bit to fast. I was initially making inquiries and felt like the booking process was a little rushed. I had every intention of booking but this sort of practice could turn...
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Suzy Raymer
Cruise Megastore /Travel Megastore
9 years ago
Thank you for bringing this to our attention, we’re sorry you felt rushed during your interactions with us and we’ll be sure to provide this constructive feedback to our Consultant to ensure that we’re providing the level of service that we are all striving for here at Cruise Megastore.
Martyn Byfold who is looking after me has been very proactive & diligent in providing all information I require. Email distribution of impending tours, etc have been constant and gives a great...
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Date of purchase: 19/05/2016
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TC
Trusted Customer
robina, qld
9 years ago
What Trusted Customer said about Cruise Megastore /Travel Megastore:
Service was good but more help needed for those not so tech savy to get onto the cruise personaliser
Suzy Raymer
Cruise Megastore /Travel Megastore
9 years ago
Thank you for bringing this to our attention and we’re sorry if you’ve encountered any difficulty with the registration process. We’ll be sure to pass on your feedback to Norwegian Cruise Lines in regard to their online cruise personaliser. We will also organise for your dedicated Cruise Consultant to call you to see if they can assist you with this process.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.