Thank you for sharing your honest feedback with us. We sincerely regret to learn that your overall experience was anything short of exceptional, given that the complete satisfaction of our guests is an absolute priority. That said, we were concerned to read about the accommodation and Optional Excursions that did not meet your expectations or our own. Our Operations Department will undoubtedly investigate this to establish what occurred on this rare occasion and ensure that we provide a better experience for all our guests going forward. In addition, please rest assured that your comments regarding our itinerary have also been taken into account, and we will be looking into what potential improvements might be made in the future. As a valued guest, we hope to voyage with you again soon and restore your impression of Trafalgar.
