We appreciate you taking the time to write to us. One of our many objectives is to let you relax and enjoy your vacation, and so we are saddened to learn that this was not exactly the case. We would like to re-assure you, however, that we strive to anticipate your needs and meet your requirements on every single trip - and this is why we note your preferences. As we are a company that likes to always improve and listen to its guests, we would like to thank you for your comments, which we have taken on board, and passed them onto the respective teams. Our goal, of course, is to satisfy you, and we hope that you will give us one more chance to do so.