(cont) "Regarding the photo package issue, we recommend contacting us (the supplier) directly, and our team will assist you further with resolving the media issue and ensure you receive any necessary support.
We are also very sorry to hear about your experience with the staff. We strive to maintain a friendly, professional atmosphere, and it is disappointing to hear that this was not reflected during your visit. We will take your feedback seriously and address the behaviour you mentioned with our management team so this can be addressed with the individuals working on your booked event date.
Once again, we sincerely appreciate your feedback, and we are sorry that your experience did not meet the high standards we aim to uphold. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future for a better experience."
Kind regards,
The Trackdays Team.