As regards to the length of the track, the suppliers of this experience did move certain experiences that they also sell over to a newer circuit layout a year ago in March 2023, which we did outline clearly on our
Help Desk pages and our landing pages for both Bovingdon Airfield and London Motor Circuit at the time last year. Furthermore, the number of laps received on this experience in particular you booked is outlined both in the package name and in the itinerary on our website very clearly. We are sorry if you missed any of this information when booking a voucher for this experience.
However, having spoken with the supplier at the venue, they have spoken to their staff that were on site on the day you attended. They are aware that one of their staff members did accidentally pull out in front of you during your drive, which of course is less than ideal, and they have asked us to pass on their sincere apologies for this. They have said that it was simply a case of bad timing and blind spots, something we have never faced before! Luckily the car was quite a distance away so was able to stop with plenty of time, but all team members at our supplier have been informed of this to ensure this situation doesn't happen again.
The supplier at the venue would also like to offer you a free media pack for a future booking with them as a gesture of goodwill. A member of our contact centre team will be in touch with you over the phone later to outline the steps for this if you wish to take up this offer.
Thank you again for your feedback.
Kind regards,
The TrackDays Team.