Hi John, Thank you for reaching out and bringing this matter to our attention. I understand your frustration, and I apologise for any inconvenience this has caused.
As an Xtra customer, your satisfaction is our priority. We are aware that the rod you received was damaged on delivery. We do require for us to receive the damaged item back before we can process a replacement. This ensures that we can properly assess the damage and improve our quality control processes to prevent future issues.
Our records show that we have received your returned item today and our team is currently processing it. We will expedite the shipment of your replacement rod and you should receive a notification shortly.
Thank you for your patience and understanding. If you have any further questions or need additional assistance, please don't hesitate to reach out.