Very professional & friendly service . Helped us workout how many rolls we would need etc .. delivery was swift and we were kept well informed. Definitely recommend.
I was very happy with my delivery, people was friendly. The product was good quality and the timing was amazing.
I Wass receiving updates conforming delivery date and time.
Based on my positive...
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Product reviews
Date of purchase: 13/07/2023
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Ravender Singh
Feefo Verified
New Eltham, SE93NZ London
3 years ago
What Ravender Singh said about Topsoil Direct Ltd:
I was expecting refund or replacement but after one week simply said because we didn’t lay same day that’s why it is dead! We received on 12th afternoon and laid on 14th Morning . It is not...
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Sarah
Topsoil Direct Ltd
3 years ago
We are very sorry to hear that you are unhappy with your recent order. Turf is a perishable item that if left rolled up can deteriorate very quickly, especially in warm conditions. Heavy rain can also contribute to this as the turf can start to steam itself and there is nowhere for the heat to escape. This is why we do state that turf must be laid on the day of delivery, or at least unrolled. I am sorry that we have been unable to help on this occasion as the turf was not laid within our guidelines.
Product reviews
Sarah
Topsoil Direct Ltd
3 years ago
We are very sorry to hear that you are unhappy with your recent order. Turf is a perishable item that if left rolled up can deteriorate very quickly, especially in warm conditions. Heavy rain can also contribute to this as the turf can start to steam itself and there is nowhere for the heat to escape. This is why we do state that turf must be laid on the day of delivery, or at least unrolled. I am sorry that we have been unable to help on this occasion as the turf was not laid within our guidelines.
Quick delivery, good quality products and very helpful staff
Product reviews
Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback. We do screen our topsoil to minimise the amount of stones however occasionally some oversized ones do occur. I apologise for this and hope it didn't cause too may issues.
I was ordering top soil but ordered wrong product but after a phone call they picked the wrong material which I ordered and they replaced with top soil, very nice guy and they didn’t charged for...
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