After ordering a pair of shoes, i was dsapointed to find that they were too large so I ordered the next size down. Unfortunately, one of the pairs, a pair of black classic brogues, were so poorly...
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Trusted Customer
17 years ago
After ordering a pair of shoes, i was dsapointed to find that they were too large so I ordered the next size down. Unfortunately, one of the pairs, a pair of black classic brogues, were so poorly made that I suspected they may have even been seconds. The stitching was poor, there was glue all around the edges and both shoes were veryscuffed. My wife worked in the shoe maufacturing industry and she was appaulled by their finish. We were very suprised that they had even left the premises, I would therefore suggest there may be a problem with quality control. I now have to wait even longer for the shoes I ordered in early July.
Samuel Windsor
Samuel Windsor
17 years ago
Sorry to hear that the shoes you received did not meet our normal quality standards. We do have a quality control system in place, but it sounds like your shoes did slip through the net. I am sure that you will be happy with the replacements.
classic brogue-one shoe had been worn & poor stitching to soles
country brogue one shoe larger than the other i do not see why i should have to stand the cost of postage-never again alan oldham
Trusted Customer
17 years ago
classic brogue-one shoe had been worn & poor stitching to soles
country brogue one shoe larger than the other i do not see why i should have to stand the cost of postage-never again alan oldham
Samuel Windsor
Samuel Windsor
17 years ago
Sorry to see that you were not happy with the goods you received. The way in which our warehouse works, it should be impossible for a customer such as yourself to receive used goods; our General Manager is currently investigating this to find out how it is happening, so thank you for your comments.
I thought that the service in terms of delivery was exceptionally fast. Both the black and brown Oxford shoes looked very well made and smart looking. i am still 'breaking them in' at the moment but...
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.