Samuel Windsor Reviews

Our apologies for the mix up with your order and that you were not entirely satisfied with the shoes. I have taken a look at your account and it appears that we are still waiting for them to arrive back. But as soon as we do receive them, the refund will be processed back onto your card as requested. We will also write to inform you of when this has been processed.

Thank you for your positive feedback regarding the service and the quality of the shoes. I am sorry though that you were not entirely happy with the finish. I have taken a look at your account to check on the progress of the return and can confirm that we received the shoes back on the 4th of February. The refund was accepted back onto your card on the 6th of February. Our apologies for the delay and if you have any further queries, please do not hesitate to contact us.