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tinhat™ Insurance Reviews

Displaying all 587 reviews

Trusted Customer

9 years ago

Was all ok - I expected to get some more information through - eg policy/si...

Was all ok - I expected to get some more information through - eg policy/sign in to check details etc. I just got an email saying the insurance had started and a link to your website.

Trusted Customer

noctorum prenton

9 years ago

What Trusted Customer said about tinhat™ Insurance:

Excellent service by Tinhat Insurance

it a great tinhat insaurance

Trusted Customer

9 years ago

Getting set up with the right insurance that suited us was paramount and it...

Getting set up with the right insurance that suited us was paramount and it was so simple I couldn't believe it also at a super price.... Excellent.

Trusted Customer

Crawley

9 years ago

What Trusted Customer said about tinhat™ Insurance:

It's hard to givexplain a review on something I have not had to use yet but...

It's hard to givexplain a review on something I have not had to use yet but gave 4 stars hoping things will be OK if I have to claim and Might give the xtra star

Trusted Customer

9 years ago

great value

clear , concise and easy to set up what is great value insurance

Trusted Customer

9 years ago

Fast

Good service

Trusted Customer

9 years ago

Easy and great value

Simple to sign up and competitive pricing

Trusted Customer

9 years ago

What Trusted Customer said about tinhat™ Insurance:

Excellent service by Tinhat Insurance

Cheap and low excess compared to other insurers

Trusted Customer

9 years ago

What Trusted Customer said about tinhat™ Insurance:

Good service by Tinhat Insurance

quick easy insurance

Trusted Customer

London

9 years ago

What Trusted Customer said about tinhat™ Insurance:

Rubbish

Lot's on here about how easy it is to register. Ie for you to hand your money over. Making a claim is a different story. I was told I was ineligible as I bought the phone from eBay. Upon further...

Joe

tinhat™ Insurance

9 years ago

Hi Timothy,

Thanks for leaving your feedback, and I'm sorry that you're unhappy with the way that your claim was processed.

I contacted Supercover, our policy administrator, straight after reading this. As you point out, the terms and conditions of your policy do not exclude phones bought from eBay, so this in itself won't have resulted in your claim being declined. We do however require that you provide sufficient evidence of ownership and that the phone is bought brand new, and I understand that this was a factor in the decision. Of course, if you feel that this outcome was unfair you've done the right thing by opening a complaint.

Regarding your payments, I understand that a full refund has now been processed for you, and that no additional premiums will be collected now that your policy has been cancelled.

If you have any concerns or queries please contact Supercover directly on 02037 949328 or complaints@supercoverinsurance.com

Best wishes,

Joe

Trusted Customer

9 years ago

Hi Joe, Thanks for getting back to me. I sent them a load of paperwork including evidence that the item was both new and sealed. And that I own it. I haven't received a reply to my complaint yet, but this seems like a good opportunity to resolve the matter...

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