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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

8,679 out of 111,001 reviews

Time:

Past year

Trusted Customer

2 months ago

Date of purchase: 27/03/2025

Thompson & Morgan. Good Service / Poor Quality plants.

Service is good . Unfortunately, these were little products they have supplied have in no way matched their service.

Ryan B

Thompson & Morgan

4 days ago

Thank you for your feedback. We’re pleased to hear you found our service good, though sorry that the plants did not meet your expectations. Your comments will be shared with our quality team to help improve future stock. Kind regards, Ryan Customer Care

Trusted Customer

42 minutes ago

The fact that it has taken two & a half months for you to respond , sums up attention to detail & importance of quality control to customers.

Product reviews

Ryan B

Thompson & Morgan

4 days ago

I’m sorry to hear that even the replacement plants did not meet your expectations and that many did not survive. We appreciate your feedback and will share it with our quality and packing teams to help improve future stock. Thank you for giving us the opportunity to try to resolve the issue. Kind regards, Ryan Customer Care

Trusted Customer

42 minutes ago

See above

Trusted Customer

4 hours ago

Date of purchase: 12/06/2025

Good service

Good service as always, can be trusted to do what they say.

David Harvey

Scunthorpe

2 months ago

Date of purchase: 28/03/2025

What David Harvey said about Thompson & Morgan:

Too young 🌱

I think some of the plants are too small and young when sent out, they get damaged / stressed in the post and they don't recover from it.

Beth K

Thompson & Morgan

5 days ago

Thank you for your review. I'm sorry to hear your plants arrived in less than ideal condition. I completely understand your concerns regarding the size and resilience of young plants, especially after the stress of transit. If there's anything I can assist with, please don't hesitate to get in touch. Kind regards, Beth Customer Care Team

Product reviews

Beth K

Thompson & Morgan

5 days ago

Thank you for your review. I’m very sorry to hear that the Thunbergia Sunny Susy Collection has not grown on as expected. This certainly isn’t the result I’d hope for, and I understand how disappointing it must be. If you haven’t already contacted us directly, please do so and I’ll be happy to look into this further for you. Kind regards, Beth Customer Care Team

Trusted Customer

9 hours ago

Date of purchase: 04/06/2025

Complaint about a recent order.

I am fill this in when I receive a reply from you.

Product reviews

austen reid

Peeblesshire

10 hours ago

Date of purchase: 12/06/2025

What austen reid said about Thompson & Morgan:

Hose

Polite professional helpful and friendly with a smile

Product reviews

Peter Boyall

16 hours ago

Date of purchase: 12/06/2025

What Peter Boyall said about Thompson & Morgan:

Somethings arrive on time but one order arrived 3 months after promised and in very poor condition.

Product reviews

neville archer

TamworthbStaffs

20 hours ago

Date of purchase: 12/06/2025

What neville archer said about Thompson & Morgan:

Very good, have ordered numerous times.

Product reviews

Trusted Customer

21 hours ago

Date of purchase: 27/05/2025

Apricot begonias

Great came at the right time planted same day and thriving. I’ve fed them once and it’s a storm of colour. They’re my very favourites!!

Product reviews

Trusted Customer

22 hours ago

Date of purchase: 02/06/2025

Garden Ready Plants

Fast and efficient delivery

Product reviews

David Baugh

Shropshire

1 day ago

Date of purchase: 12/06/2025

What David Baugh said about Thompson & Morgan:

Yodel let's you down.

Your service is very good, high quality. DONT USE YODEL THEY HAVE BEEN TERRI LE. will ot use again if delivered via them.

Product reviews

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

Calibrachoa Million Bells BlueMore reviews of this product (22)View product websiteDelivered on time. That’s the good bit. But quality of plants poor. Weak , with what appeared to be cuts made to the stems.

Delphinium Pacific Giants MixedMore reviews of this product (87)View product websitePlants were small so in plant pots growing on.

Thunbergia Sunny Susy CollectionMore reviews of this product (304)View product websitePlants were too young and small and haven't grown on at all. A waste of time.

Delphinium consolida King Size ScarletMore reviews of this product (5)View product websitePlants very small potted up growing on.

Begonia Majestic Apricot Shades MixMore reviews of this product (32)View product websiteAfter receiving the begonias, I unpacked them, watered and left them outside for two days to recover. When planting them, I pushed the plants up from the bottom and noticed that half of the soil...Read all

Garden Gear - Easy Hose Stainless-steel HoseMore reviews of this product (58)View product websiteWell made good price Will defo recommends to friends and colleagues

Snowdrop Single-floweredMore reviews of this product (557)View product websiteSeem ok. will know if they flower next year.

Astilbe x arendsii Weisse GloriaMore reviews of this product (1)View product websiteHas plenty of leaves but has not flowered

Astilbe Dark Side of the MoonMore reviews of this product (6)View product websiteArrived 3 months late in poor condition and just about hanging on by a thread.

Busy Lizzie Beacon MixMore reviews of this product (338)View product websiteFlowering wel.o.

Geranium Best Red F1 HybridMore reviews of this product (1,588)View product websiteVery poor ar present hoping they improe.

Lobelia MonsoonMore reviews of this product (254)View product websiteFlowerjng well OK.9

Begonia Majestic Apricot Shades MixMore reviews of this product (32)View product website3verything O K starting o flower

Begonia x tuberhybrida Apricot Shades Improved F1 HybridMore reviews of this product (3,172)View product websiteSmaller than I thought but they’ve bloomed superbly!!! Getting a lot of comments from neighbours and friends . Excellent!!

Ageratum houstonianum Blue DanubeMore reviews of this product (8)View product websiteThese garden ready plants are very good quality and were good value.

Tomato Sweet AperitifMore reviews of this product (327)View product websiteTwo plants damaged. Yodel have o idea. One has recovered.

Tomato Shirley F1 Hybrid GraftedMore reviews of this product (47)View product websiteOnce I had revived them they are growing very well in the greenhouse. Please done use Yodel again, don't understand " this way up" this has happened on 4 deliveries from you via them this year. Two...Read all

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