How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 111,194 reviews

Trusted Customer

2 months ago

Date of purchase: 27/01/2025

Paid for aparagus plants and never received them.

I have not yet received the produce and have had no communication from the seller. What more can I say!

Lauren

Thompson & Morgan

1 day ago

Hi, We’re very sorry to hear that you haven’t received your asparagus plants or any communication from us. This is certainly not the level of service we aim to provide. If you haven't already, please contact our customer service team with your order details so we can investigate this as a priority and ensure you receive a suitable resolution. Kind regards, Lauren Customer Service Team

Patricia Martin

Tewkesbury

13 hours ago

Date of purchase: 17/06/2025

What Patricia Martin said about Thompson & Morgan:

Happy with my 2 baskets

Great service

Product reviews

Trusted Customer

16 days ago

Date of purchase: 23/05/2025

Packets of Seed ordered but not growing as yet.

Their service is very good. I have ordered a few times now from them and have received everything in good order. The seeds have been planted out, but as of yet not had any growth. I was a bit late...

Read all

Justine

Thompson & Morgan

15 days ago

Thanks for your 5-star review and for sharing your experience. We’re glad to hear you’re happy with our service and that your orders have arrived in good condition. It’s understandable that sowing a little late can delay growth, but we’re confident your seeds will soon start to flourish. Kind regards Jake – Thompson & Morgan Customer Care

Product reviews

alan jerrard

Milton keynes

18 hours ago

Date of purchase: 03/06/2025

What alan jerrard said about Thompson & Morgan:

Great hanging baskets

There was 1 gate short from the order. Contactedl t&m cust service. A replacement part was sent out to complete the order. Very fast service

Product reviews

Trusted Customer

2 days ago

Date of purchase: 11/04/2025

plants

arrived well package and healthy

Product reviews

Trusted Customer

2 months ago

Date of purchase: 14/04/2025

Don’t buy these plugs or bulbs

Did nit warn us bulbs mixed up. Sent without warning awsy when arrived

Lauren

Thompson & Morgan

1 day ago

Hi, I’m sorry to hear your bulbs arrived mixed up and without prior warning. We understand how frustrating this must be. If you haven't already, please contact our customer service team with your order details so we can investigate and offer a suitable resolution. Kind regards, Lauren Customer Service Team

Trusted Customer

18 hours ago

Thank you for your response 2 months later. Just won't buy from you again.

Product reviews

Lauren

Thompson & Morgan

1 day ago

Hi, Thank you for your feedback. The bulb mix you received is designed to be planted together to create a natural, informal display, which is why the individual bulbs are not labelled. We appreciate that this may not suit every gardener’s preference. If you would like any advice on planting or identifying the bulbs as they grow, please do get in touch. Kind regards, Lauren Customer Service Team

Toby Simmonds

Portsmouth

18 hours ago

Date of purchase: 06/06/2025

What Toby Simmonds said about Thompson & Morgan:

First experience of Thompson and Morgan

When order was late email was sent to explain delays. Packaging needs attention lots of compost falls out

Product reviews

Elizabeth Gratland

21 hours ago

Date of purchase: 08/05/2025

What Elizabeth Gratland said about Thompson & Morgan:

Do not expect what you see on ordering

Took a long time to come and then just pushed in letterbox

Product reviews

richard robinson

Nelson

1 day ago

Date of purchase: 27/05/2025

What richard robinson said about Thompson & Morgan:

As it should be

Product reviews

Tanya

Surrey

1 day ago

Date of purchase: 11/06/2025

What Tanya said about Thompson & Morgan:

Great service

The baskets arrived in very good condition and within a good time frame. Website was easy to navigate and find what you wanted. They had some great offers and the baskets I ordered were a fabulous...

Read all

Product reviews

Not received a review invite?

About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

Read all

0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Thompson & Morgan Reviews

Fuchsia Trailing Mix Pre-Planted BasketMore reviews of this product (615)View product websitePleased with basket

Amber Shades BasketMore reviews of this product (24)View product websiteHappy with basket

Poppy Hungarian Blue - SeedsMore reviews of this product (12)View product websiteI WAS LATE IN PUTTING THE SEEDS INTO THE GROUND, BUT THIS WEEK 11/07/25 I HAVE SEEN TINY SEEDLINGS BEGINNING TO EMERGE. SUCH EXCITMENT. NOW AWAITING THE START OF LITTLE LEAVES SO I CAN PLACE THEM IN...Read all

Californian Poppy Cherry SwirlMore reviews of this product (6)View product websiteSEEDLINGS HAVE STARTED TO EMERGE FROM THE SOIL. NEED TO WATER THEM TO KEEP THEM LOOKING HEALTHY. LOOKING FORWARD TO THE ADULT POPPY. SHOUILD BE WONDERFUL.

Godetia Pastel Posies MixedMore reviews of this product (6)View product websiteNO SIGN OF SEEDLINGS APPEARING AS YET. I LIVE IN HOPES. I KEEP WATERING AND LOOKING.

Column Stock American Beauty - SeedsMore reviews of this product (3)View product websiteNO SIGN OF SEEDS AS YET, HOPE THEY ARE OKAY.

Garden Gear - BloomAround Hanging BasketMore reviews of this product (64)View product websiteVery good quality hanging baskets. Easy to create a globe of flowers by using the gated holes to plant all round the basket. There is a reservoir at base of basket which holds onto excess water.

Sunflower SunBelievabletrade Brown Eyed GirlMore reviews of this product (1,179)View product websiteplants are doing well

Summer Bulb CollectionMore reviews of this product (131)View product websiteAll bulbs mixed up with NO labels. No idea what they are.

Summer Bumper Garden CollectionMore reviews of this product (1,161)View product websiteSmall plugs many did not survive

Begonia Nonstop Citrus MixMore reviews of this product (174)View product websiteSmall plugs many died

Nurserymans Choice Vegetable Collection GraftedMore reviews of this product (13)View product websiteNice but not for me experimenting with different orders from T and M

Sunflower SunBelievabletrade Brown Eyed GirlMore reviews of this product (1,179)View product websiteWhen they arrived much smaller than l expected. Planted up in garden but they have not come to anything. Just died.

Tutti Frutti Pre-Planted BasketMore reviews of this product (229)View product websiteAs good as advertised

Petunia Surfinia CollectionMore reviews of this product (1,004)View product websiteVery happy with my purchase. The baskets arrived full of buds and started blooming within a couple of days. They look beautiful either side of my front door. Would definitely order these again.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?