How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Wool Company Reviews | Customer Service Reviews for https://www.feefo.com/reviews/the-wool-company | Feefo

Displaying all 11,746 reviews

Linda Goodman

Feefo Verified

TWN

5 months ago

What Linda Goodman said about The Wool Company:

Nice seat covers.

The covers arrived very promptly. The communication was good.

www.thewoolcompany.co.uk

The Wool Company

5 months ago

It is always good to hear that our service was prompt and you felt updated about the status of your order through to delivery.

Product reviews

Date of purchase: 22/10/2025

Trusted Customer

Feefo Verified

5 months ago

Prompt service, reasonably priced for alpaca

www.thewoolcompany.co.uk

The Wool Company

5 months ago

Thank you for taking the time to leave a 5 Star review. We are happy to hear that you received your order quickly. The Everyday Alpaca Socks are very popular. We hope you enjoy wearing them.

Date of purchase: 08/11/2025

Sue Adcock

Feefo Verified

5 months ago

What Sue Adcock said about The Wool Company:

Brill......

www.thewoolcompany.co.uk

The Wool Company

5 months ago

Thank you for the 5 Stars. Appreciated.

Product reviews

Date of purchase: 07/11/2025

Trusted Customer

Feefo Verified

5 months ago

Beautiful blanket, great service

The team responded quickly to my inquiry and were super helpful

www.thewoolcompany.co.uk

The Wool Company

5 months ago

Very pleased to hear that you received a 5 Star service.

Product reviews

Date of purchase: 03/11/2025

Trusted Customer

Feefo Verified

6 months ago

Fabulous Colours, Great Prices & Excellent Quality!

Amazing customer service! The staff are extremely helpful and efficient. Their fast response times and ‘over & above’ attitude is excellent.

www.thewoolcompany.co.uk

The Wool Company

5 months ago

Thank you for the 5 Stars. It is lovely to know that you are happy with the service and the beautiful shawls.

Product reviews

Date of purchase: 07/11/2025

Trusted Customer

Feefo Verified

6 months ago

Fast efficient swrvice

www.thewoolcompany.co.uk

The Wool Company

5 months ago

We love to hear that the delivery was on time, efficient.

Product reviews

Date of purchase: 07/11/2025

Trusted Customer

Feefo Verified

6 months ago

Shawl

Very good the delivery was on time

www.thewoolcompany.co.uk

The Wool Company

5 months ago

So glad to hear the delivery was on time.

Product reviews

Date of purchase: 07/11/2025

Trusted Customer

Feefo Verified

6 months ago

Fine and delicate

Very good. Easy order. Free delivery. Bought for a wedding in December. Shawl is very fine. Elegant but probably quite fragile so not for every day.

www.thewoolcompany.co.uk

The Wool Company

5 months ago

Thank you for your feedback. The Luxe Merino Silk Shawl in Teal is very elegant and beautifully soft. We hope you enjoy wearing it at the wedding in December.

Date of purchase: 07/11/2025

Trusted Customer

Feefo Verified

6 months ago

Painless and fast delivery

It worked just fine

www.thewoolcompany.co.uk

The Wool Company

6 months ago

Very pleased you had a 5-star, painless experience with ordering and delivery.

Product reviews

Date of purchase: 01/11/2025

Trusted Customer

Feefo Verified

6 months ago

First class good value

www.thewoolcompany.co.uk

The Wool Company

6 months ago

Thank you for the 5 stars. It is good to know that everything went smoothly.

Product reviews

www.thewoolcompany.co.uk

The Wool Company

6 months ago

We are happy to hear that the Natural White Sheepskin is exactly what you were hoping for. The Natural White Sheepskin is beautiful in colour and softness. Being a real sheepskin offers natural benefits, these include: keeping you comfortable (helping to regulate your temperature), whilst providing comfort and a naturally hypoallergenic environment.

Date of purchase: 01/11/2025

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

The Wool Company Reviews

Sheepskin Car Seat Cover GraphiteMore reviews of this product (11)View product websiteLovely quality sheepskin seat covers that fit very nicely. But the elasticated straps would look better in black. (The colour of most basic car seats) Otherwise, they are well designed and...Read more

Baby Lambskin ComforterMore reviews of this product (164)View product websiteabsoluteley gorgeous and so soft

Carmen Mohair Blanket FlameMore reviews of this product (1)View product websiteI bought this blanket as a gift and the Wool Company were super helpful, leaving a note inside for me. The throw arrived quickly and made a great gift

Luxe Merino Silk Shawl PaprikaMore reviews of this product (4)View product websiteBeautiful shawl, in a rich vibrant colour and made from quality merino wool and silk. The lovely ladies in customer service were amazing and went over and above to send me photographs of the shawls...Read more

Luxe Merino Silk Shawl MustardMore reviews of this product (4)View product websiteBeautiful shawl, in a rich vibrant colour and made from quality merino wool and silk. The lovely ladies in customer service were amazing and went over and above to send me photographs of the shawls...Read more

Merino Wool Shawl TealMore reviews of this product (9)View product websiteLovely Shawl soft to touch and colour gorgeous

Traditional Ivory Wool Baby ShawlMore reviews of this product (279)View product websiteI bought this shawl for my first great grandson it is beautiful and I am thrilled with it

Cashmere Gift Set Ivory PlainMore reviews of this product (3)View product websiteLovely luxurious gift for a new baby

Natural White Sheepskin - Medium: 90 cm x 60cm approx.More reviews of this product (36)View product websitelovely brilliant white rug just what I wanted, good value, prompt delivery

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?