Needed a present for 70 year old male, found the whisky Shop through Google,
excellent easy to use site with good detail of the product. Easy check out.
Kept fully informed of delivery and delivered...
Courier claimed could not find my addresses so had to collect from a drop shop. On collection found that a glass that was advertised with the bottle was whisky was missing. More phone calls more...
After a mistake with the initial order, accepted responsibility and corrected the mistake promptly, generously and without hesitation. Turned a negative experience into a positive one.
I placed an order (100022530) for the amount of GBP57.85. The order was delivered as expected but I have just checked my credit card statement and I have been billed twice. This has resulted in...
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Neil
The Whisky Shop
10 years ago
Many thanks for allowing us to look into this and help resolve the issue.
Kind regards
The Whisky Shop Team
Trusted Customer
10 years ago
Thank you Neil for your swift investigation and follow up. I am grateful for the effort you put in to help identify the issue was with my Credit Card provider and not with Whisky Shop. I will definitely be happy to use your service again.
I ordered my bottle of whisky on line to be collected at my local branch of the Whisky Shop. The bottle was available for collection within 3 working days.
The collection process was easy and not...
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Date of purchase: 12/04/2016
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TC
Trusted Customer
yorkshire
10 years ago
What Trusted Customer said about The Whisky Shop:
I because I really had no idea and although there was information about each item I looked at it didn't really give me an idea of bought as a gift for someone, I don't drink so I chose from a few...
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