I purchased 3 x bottles of whisky, I found out a day later they were £15 cheaper on whisky exchange, I called to cancel the order but they agreed to a price match. This was on or around the 8th april...
Positives: Excellent product, good service from the person on the help desk, appreciated being given a delivery slot
It would be better if: Emails from customers got a prompt reply, but response to...
Read more
Product reviews
Date of purchase: 16/04/2016
0
Share
TC
Trusted Customer
10 years ago
What Trusted Customer said about The Whisky Shop:
Ordered the whiskey as a pre-order and it was shipped as soon as it came in stock.
Use this company regularly, always get excellent service and never had any problems.
My order has just arrived but the Macallan 12 Year Old Fine Oak was missing from the order. The bottle I did receive the Glenfarclas 1994 was also packaged on its side. This is the first time this...
Read more
Neil
The Whisky Shop
10 years ago
Many thanks for taking the time to leave feedback, we really do appreciate your custom and the opportunity to try and resolve this feedback.
Service this time via Internet was disappointing to say the least. I made two follow up phone calls to check delivery / dispatch as no email sent to confirm dispatch of my order. Order placed 8th...
Read more
Date of purchase: 08/04/2016
0
Share
TC
Trusted Customer
Lowestoft
10 years ago
What Trusted Customer said about The Whisky Shop:
Excellent choice with very informative information.
Ordered this item on 24th March. It's now 28th APRIL and I still haven't actually received it, despite having queried delivery on two or three separate occasions! It's not the first time that I've...
Read more
Neil
The Whisky Shop
10 years ago
Many thanks for taking the time to leave feedback, we really do appreciate your custom and the opportunity to try and resolve this feedback.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
