Hi Elisabeth ,
Thanks for reaching out!
As with many UK small businesses, Brexit has been very challenging and the lack of information provided to companies from the government has been a problem for many retailers including us.
Due to Brexit, there have been significant changes in the way VAT and Import Duty works on ecommerce orders between the UK and EU, you can read more about this and the changes we're making as a result here: https://thesportsedithelp.zendesk.com/hc/en-us/articles/360016989178-Shipping-to-Europe-Brexit-Update
Thanks,
TSE x