Good email acknowledging order & again informing of dispatch. Delivery time was about a week. Not bad but I've got used to being spoilt by the likes of Amazon so my planning of my purchase was a...
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Martin Webster
The Scottish Antique and Arts Centre
9 years ago
Dear Customer,
Thank you for taking the time to review our service. We are happy that you gave us 4 STARS, but we are also sorry to learn that your item took so long to reach you. Our courier failed to collect your order on Friday 12th May and this resulted in it carrying over until Monday 15th May. Our standard service is 3-5 working days and we always aim to deliver within that time frame.
We do hope that this will not deter you from shopping with us again.
Kind regards,
Online Services.
Product reviews
Martin Webster
The Scottish Antique and Arts Centre
9 years ago
Dear Customer,
Thank you for taking the time to review our product.. We're really happy that you gave it 5 STARS and that you are happy with your purchase. We value all of our customer's comments and opinions and we always aim to give 100% satisfaction with every order entrusted to us. Happy customers make us happy people! We look forward to welcoming you back as a customer in the near future.
Kind regards,
Online Services
Date of purchase: 11/05/2017
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Alan Garratt
Feefo Verified
Newcastle upon Tyne
9 years ago
What Alan Garratt said about The Scottish Antique and Arts Centre:
Excellent service all round. Well built product, great packaging and a speedy delivery. Absolutely loved the free packet of Maoam sweets- what a fab touch!
Martin Webster
The Scottish Antique and Arts Centre
9 years ago
Hello Alan
Thank you for taking the time to review our service and product. We're really happy that you gave us 5 STARS for both and that you are pleased with your purchase. We value all of our customer's comments and opinions and we always aim to give 100% satisfaction with every order entrusted to us. Happy customers make us happy people! We look forward to welcoming you back as a customer in the near future.
Kind regards,
Online Services.
Product reviews
Date of purchase: 16/05/2017
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Barbara Montgomery
Feefo Verified
9 years ago
What Barbara Montgomery said about The Scottish Antique and Arts Centre:
Thank you for taking the time to review our service. We're happy that you gave us 4 STARS, but we always "Strive For 5" We value all of our customer's comments and opinions and we always aim to give 100% satisfaction with every order entrusted to us. Happy customers make us happy people! We look forward to welcoming you back as a customer in the near future.
Kind regards,
Online Services
Product reviews
Martin Webster
The Scottish Antique and Arts Centre
9 years ago
Hello Barbara,
Thank you for taking the time to review our products.We're really happy that you gave us 5 STARS and that you are happy with your purchases. We value all of our customer's comments and opinions and we always aim to give 100% satisfaction with every order entrusted to us. Happy customers make us happy people! We look forward to welcoming you back as a customer in the near future.
Kind regards,
Online Services
Date of purchase: 07/05/2017
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Richard Pitt
Feefo Verified
Rugby
9 years ago
What Richard Pitt said about The Scottish Antique and Arts Centre:
Super fast despatch, item exactly as described and very reasonable price
Martin Webster
The Scottish Antique and Arts Centre
9 years ago
Hello Richard,
Thank you for taking the time to review our service. We're really happy that you gave us 5 STARS. We value all of our customer's comments and opinions and we always aim to give 100% satisfaction with every order entrusted to us. Happy customers make us happy people! We look forward to welcoming you back as a customer in the near future.
Kind regards,
Online Services
Date of purchase: 30/04/2017
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Anna Hilliard
Feefo Verified
9 years ago
What Anna Hilliard said about The Scottish Antique and Arts Centre:
My phone was delivered within a few days of ordering it and it was exactly what I wanted. I am a very happy customer
Martin Webster
The Scottish Antique and Arts Centre
9 years ago
Hello Anna,
Thank you for taking the time to review our service and product. We're really happy that you gave us 5 STARS and that you are happy with your purchase. We value all of our customer's comments and opinions and we always aim to give 100% satisfaction with every order entrusted to us. Happy customers make us happy people! We look forward to welcoming you back as a customer in the near future.
Kind regards,
Online Services
Product reviews
Date of purchase: 06/05/2017
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Trusted Customer
Feefo Verified
9 years ago
Quick delivery bought as a present and the recipient loved it!
Martin Webster
The Scottish Antique and Arts Centre
9 years ago
Dear Customer,
Thank you for taking the time to review our service and product. We're really happy that you gave us 5 STARS and that you are happy with your purchase. We value all of our customer's comments and opinions and we always aim to give 100% satisfaction with every order entrusted to us. Happy customers make us happy people! We look forward to welcoming you back as a customer in the near future.
Kind regards,
Online Services.
Product reviews
Date of purchase: 28/04/2017
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Frank Cooper
Feefo Verified
9 years ago
What Frank Cooper said about The Scottish Antique and Arts Centre:
Thank you for taking the time to review our service. We're really happy that you gave us 5 STARS. We value all of our customer's comments and opinions and we always aim to give 100% satisfaction with every order entrusted to us. Happy customers make us happy people!
We look forward to welcoming you back as a customer in the near future.
Kind regards,
Online Services
Product reviews
Martin Webster
The Scottish Antique and Arts Centre
9 years ago
Dear Customer,
Thank you for taking the time to review our product, Cress Head Growing Kit.We're delighted that you gave it 5 STARS and that you are pleased with your purchase. We value all of our customer's comments and opinions and we always aim to give 100% satisfaction with every order entrusted to us. Happy customers make us happy people!
We look forward to welcoming you back as a customer in the near future.
Kind regards,
Online Services
Date of purchase: 05/04/2017
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A.S. Booms
Feefo Verified
9 years ago
What A.S. Booms said about The Scottish Antique and Arts Centre:
very fast, polite and personal service, thank you! we love the designed mugs.
Martin Webster
The Scottish Antique and Arts Centre
9 years ago
Dear A.s. Booms,
Thank you for taking the time to review our service and product, Fine Bone China Mugs,. We're really happy that you rated our service as 5 STAR and that you are pleased with your purchase. We value all of our customer's comments and opinions and we always aim to give 100% satisfaction with every order entrusted to us. Happy customers make us happy people!We look forward to welcoming you back as a customer in the near future.
Kind regards,
Online Services
Date of purchase: 27/03/2017
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Robert Briggs
Feefo Verified
9 years ago
What Robert Briggs said about The Scottish Antique and Arts Centre:
I received an email to say that this item was dispatched on the 23.03.2017 - It is now the 05.04.2017 (9 working days later) and I have still not yet received it.... why???
Martin Webster
The Scottish Antique and Arts Centre
9 years ago
Hello Robert,
Thank you for taking the time to post feedback on our delivery service. We have tracked your parcel, and a delivery was attempted by Royal Mail at 10:05 on 25th March. They report that no one was at the property and they left a "Something For You" card. We have sent you an extract of their document to your email address. We are very sorry that this happened, but this is a very rare occurrence and Royal Mail are generally very efficient with our parcels.
We hope that you can resolve the issue directly with them when you receive the details from ourselves. Please do not hesitate to contact us if you require further assistance.
Kind regards,
Online Services
RB
Robert Briggs
9 years ago
After contacting Royal Mail the problem has been resolved - The supplier has made a typing error ( which anyone can do) on the house number of my address so an attempt was made to deliver the package to this wrong house on the 25th March 2017 as stated by Royal Mail. Royal Mail are therefore not to blame for this error.
Regards
Robert Briggs
Martin Webster
The Scottish Antique and Arts Centre
9 years ago
Hello Robert,
You are indeed correct. The address was incorrectly numbered. Please accept our sincere apologies for this error. We strive to give complete satisfaction in all areas of our business. We do hope that you will give us another opportunity to show that this was an isolated incident and not to be repeated.
This is a complete lifestyle company selling a vast range of contemporary, vintage and antique items. Our aim is to provide quality products, at sensible prices, whilst giving courteous and efficient service. Everything is sourced with the utmost care and attention to detail. Presently, only our contemporary products are sold online.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
This is a complete lifestyle company selling a vast range of contemporary, vintage and antique items. Our aim is to provide quality products, at sensible prices, whilst giving courteous and efficient service. Everything is sourced with the utmost care and attention to detail. Presently, only our contemporary products are sold online.